Technical Sales Support

Application Engineer

KSB Pumps Canada is recruiting for a replacement position within our engineering team! If you are a technical and collaborative professional searching for the opportunity to build a solid foundation for your career, this position is for you!

The KSB Group is one of the leading producers of pumps, valves and related service offerings. Annual sales revenue is almost 3 billion euro.

The purpose of your role:

As Application Engineer, you will support the growth in order intake and be responsible for providing technical expertise and support to Customers throughout the entire application lifecycle. You will accomplish this by working closely with sales, engineering and product development teams to deliver innovative solutions that meet our Customers' needs and exceed their expectations. You will report to the VP of Engineering.

Your key responsibilities:

• Have a bias for action to ensure you represent KSB Canada's interest and corporate image in a professional manner.
• Develop and maintain customer relationships.
• Address and respond to inquiries for products and services in the most professional form and lead time.
• Serve as the primary technical point of contact for customers, providing expert advice and guidance on the selection, implementation, and optimization of the pumping system.
• Collaborate with customers to understand their requirements and design customized solutions that leverage our products and services to address their specific challenges and objectives.
• Creation of technical documents and drawings within an acceptable timeframe creating a formal solution that accurately portrays the desired technical solution as discussed with the Field Sales Colleague.
• Conduct product demonstrations and presentations to showcase the capabilities and benefits of our solutions, effectively communicating technical concepts to both technical and non-technical audiences.
• Coordinate testing and validation activities to ensure that solutions meet quality standards, performance requirements, and compliance regulations.
• Provide ongoing technical support to customers, troubleshooting issues, resolving challenges, and addressing inquiries in a timely and efficient manner.
• Assist in developing training materials, technical documentation, and knowledge resources to empower customers and internal stakeholders with the necessary skills and information to utilize our solutions effectively.
• Develop and maintain excellent communication skills both externally with customers and internally with colleagues. Support and assist sales personnel to ensure increased success for the company.

Competencies and qualifications:

• Time management skills
• Communication skills
• Technical competence in fluid systems and centrifugal pumps
• Detail oriented and meticulous
• More than 3 years of experience in rotating equipment
• Degree in mechanical engineering or related fields

Why KSB?

KSB is a signatory to the United Nations Global Compact which aims at promoting sustainability and fairness in the business, environment and society. Our work processes and working environment are designed to require as little energy and as few raw materials as possible.

KSB aims to help resolve social problems for the common good. Education for young people is a key theme of the company's social commitment and is also part of its corporate social responsibility. KSB is therefore helping to pave the way for young people to develop their skills early enough so that they can later pursue a career that's the right fit for their talents and options.

What is the office culture like at KSB Canada?

You will find a driven and efficient team of experts at our Mississauga office. Our team is passionate about growth, innovation and collaboration. We are constantly striving to improve and better our processes to better support our customers and better work as a team. We welcome a growth mindset, new ideas and a desire to impact the processes of the team to increase efficiency internally and externally.

Job type: Full-time, permanent

Pay: $70,000 - $80,000 per year

Discretionary annual bonus

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP matching
• Tuition reimbursement
• Vision care
• Wellness program

Schedule: Monday to Friday

Location: Mississauga - In office role

KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time.