Training Specialist (sales)

Job Opportunity

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Salary Range: $85-$90,000 (Commensurate with experience)

Essential Duties and Responsibilities:

• Partner with assigned departments to assess training needs, skill gaps, and requirements; design solutions that address compliance, safety, and development goals.
• Leverage production/manufacturing/packaging knowledge to translate technical processes into clear product knowledge for Sales and Customer Service teams.
• Perform training gap analyses to identify differences between current and desired performance levels, then design targeted learning solutions.
• Design and deliver training content (in-person, microlearning, eLearning, job aids, quick reference guides) that supports:
• Sales enablement (new hire onboarding, sales process, product knowledge, customer relationship skills).
• Customer Service training (systems, service standards, escalation protocols).
• Marketing/Brand training (product launches, campaigns, content guidelines).
• Administrative functions as assigned (HR, IT, Finance, etc.).
• Facilitate training in English and a second language (Vietnamese or Spanish) where needed.
• Develop and maintain product knowledge training materials, collaborating with Product Management, Marketing, Operations, and Production SMEs.
• Support onboarding for sales and customer-facing roles, ensuring consistent and role-specific experiences.
• Collaborate with Instructional Designers and Specialists to ensure alignment with the Training Standards Playbook.
• Support the rollout of mandatory training in commercial and admin functions (compliance, HR, IT/cybersecurity).
• Collect and analyze feedback from learners and managers to evaluate training effectiveness.
• Ensure training is tracked and reportable in the LMS.
• Coordinate with external vendors or content providers when supplemental training is needed.
• Contribute to broader OD initiatives (orientation, culture/values training, leadership programs).

Education and/or Work Experience Requirements:

• Bachelor's degree in HR, Education, Organizational Development, or related field (or equivalent experience).
• 3+ years of experience in training design and facilitation, with exposure to manufacturing, packaging, or production environments strongly preferred.
• Experience in translating technical product/production details into sales and customer-friendly training materials.
• Bilingual proficiency in English and Vietnamese or English and Spanish (spoken and written).
• Experience designing and delivering training for sales, product knowledge, customer service, or marketing functions.
• Strong facilitation and instructional design skills, with the ability to simplify complex information.
• Proficiency in eLearning and multimedia tools (Articulate, Captivate, Adobe Creative Cloud, or similar).
• Strong collaboration and communication skills across functions.
• Ability to conduct gap analyses and translate findings into targeted learning interventions.

Preferred (Not Required) Education and/or Work Experience:

• Prior professional experience in Sales Training, Sales Enablement, or Customer Service Training.
• Experience with CRM platforms (e.g., Salesforce, Microsoft Dynamics).
• Experience with product knowledge programs or technical-to-commercial content translation.
• Familiarity with Microsoft Office and LMS administration.

Working Conditions:

• Primary work performed in an office environment with standard lighting and noise levels.
• Regular presence required on the manufacturing floor, which may involve moderate to high noise levels and exposure to moving equipment and machinery.
• Personal protective equipment (PPE) such as safety shoes, safety glasses, hearing protection, hair nets, and other gear must be worn on the production floor.
• Flexibility in work hours may be required to support training or operations across multiple shifts.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Regularly required to stand and move around the production floor.
• Must be able to occasionally lift and move up to 25 pounds (e.g., training materials, equipment, product samples).
• Manual dexterity to handle tools, materials, or equipment as needed.
• Specific vision abilities required include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Will not be partnering with any External Agencies to fill role.