Genai Sales Operations Manager, North America Startups

NAMER Startups GenAI Operations Manager

AWS is seeking a NAMER Startups GenAI Operations Manager to design and implement scalable operational mechanisms that connect business strategy to execution. This role serves as the trusted "COO of Sales" partner to the NAMER Startups GenAI Leader - driving data-driven decision making, rigorous business inspection, and operational excellence across the GenAI Startups business. The role encompasses managing Strategic Business Reviews, Forecasting, and Top Deal Calls; leading GPU capacity tracking and credits monitoring; and owning planning processes including headcount planning and territory mapping. Success requires the ability to navigate complex cross-functional environments, develop simple and scalable solutions to difficult problems, and communicate analytical results clearly - both in writing and verbally. Through removing roadblocks and driving solutions, you will empower our specialized sales force to effectively acquire, grow, and retain the best GenAI startups on AWS. You'll build strong relationships across Sales, Investor Management, Partner, Solution Architecture, Finance, and Marketing functions - enabling you to lead change management initiatives and enhance operational productivity within the NAMER Startups GenAI business.

Key job responsibilities:

• Serve as the trusted "COO of Sales" partner and advisor to GenAI SUP Sales leadership in North America - defining the key systems and mechanisms needed to achieve revenue and growth objectives.
• Lead execution of territory planning, quota setting, headcount planning, goals planning, and operational plans in close partnership with Sales Leadership.
• Establish and manage critical operational cadences, including business reviews, pipeline and forecast calls, and planning readiness milestones.
• Lead business-wide initiatives that improve sales productivity, operational efficiency, and process automation.
• Own operational tracking and reporting for GPU capacity and GenAI credits - providing leadership with clear visibility into utilization, risks, and trends to inform strategic decisions.
• Drive escalations and issues to resolution across cross-functional teams; able to stand in for the Sales Leader as required.

About the Team

About AWS:

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AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.