Sales Operations Lead, Cloud Sales Center, Cloud Sales Center

Sales Operations Lead For Cloud Sales Center

The North American Sales Strategy, Operations and Enablement (SSOE) team is seeking a driven and experienced Sales Operations Lead for the Cloud Sales Center. The candidate in this role is an important business stakeholder and partner for sales leadership and will play a key role in supporting the go-to-market strategy. The candidate for this role is expected to work cross functionally to help the organization successfully land and execute against strategic priorities and goals. We are looking for a hands-on and motivated self-starter who is comfortable in ambiguity and can navigate effectively in a matrixed environment to drive business results. The candidate for this role will support the rhythm of the business activities such as Annual Planning, Target setting, Operational Strategy, and Monthly Business Reviews, and other cadenced reporting and metrics for the business. This position will play a key role in defining processes for end-to-end execution of territory planning, headcount and resource allocation, and goal setting. This candidate will need to navigate internal systems, tools, and roll up their sleeves to drive predictable reporting, analyze business trends and make recommendations to senior management. The ideal candidate has strong business and financial acumen, broad knowledge of sales operations, experience supporting full-cycle sales, and a deep analytic background. The candidate should be comfortable building and experimenting with the latest tools including GenAI. This position works with a cross-section of stakeholders including Sales leadership, Finance, the Tools and Technology team, and the Partner team. The candidate for this role must have the ability to communicate effectively across multiple technical and non-technical stakeholders.

Key job responsibilities:

• Work with sales leadership to optimize the go-to-market strategy of the Cloud Sales Center organization
• Work cross functionally with various stakeholders to execute key priorities
• Support rhythm of business activities
• Identify reporting issues, gaps in processes, and drive timely resolution
• Create new tools and business processes that simplify, standardize and enable operational excellence

About the team

The North American Sales Strategy, Operations and Enablement (SSOE) team is part of the broader AWS Sales, Marketing, and Global Services (SMGS) organization. This team is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

About AWS

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