Sales Coordinator

Sales Coordinator

The Radisson Seattle Airport, located across the street from the airport, is looking for an energetic individual to join our Sales & Marketing team as a Sales Coordinator.

Rate of Pay: $22.00-$25.00

Our exciting and fast-paced hotel offers a break from the repetition, with no two days that are ever the same. We are proud to offer a package that includes competitive pay, generous vacation package, paid holidays, and excellent benefit package for full-time employees.

Key Responsibilities:

Perform routine, administrative duties to key sales and catering team personnel, including but not limited to:

• Support, distribute and organize all customer and hotel communications including, but not limited to, phone coverage, emails, reporting, solicitation, and voice of customer communication distribution
• Producing reports and communications as needed
• Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson's overall mission, vision values and strategies
• Assists with developing and implementing strategies for achieving group, convention and catering sales goals
• Contributes to the Sales and/or Catering Team's individual and team goals by assisting with the preparation of group, convention, and catering-related business
• Supports managers with convention planners, sales account managers and clients on their needs
• Assists Sales with prospective customers
• Assists on-site client inspections to illustrate available services, and educates customer on meeting and sleeping room set-ups and capabilities
• Supports customer satisfaction with convention and group business; follows-up with key contacts on a regular basis to assess satisfaction
• Ensure all materials used are in accordance with brand standards
• Maintains proper flow of information to/from sales and/or team, reviews work file of assigned accounts and managers
• Communicates clients' requests via group resumes, BEOs and billing distribution to all departments in an effective and timely manner
• Prepares reports as necessary to improve management decision making and critical evaluation of work activities
• Manages the Inquiry logs, Group Room Control (GRC) and Group Diary logs
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements/Skills:

High school diploma required, associate's degree preferred

Minimum one-three years hotel experience preferred

Proficient computer skills including Microsoft Office Suite®, Delphi and/or Opera

Strong verbal and written communication skills

Strong mathematical skills

Local market knowledge preferred

Able to collaborate effectively in a team environment

General knowledge of contract laws a plus

Physical Demands:

Required to stand, sit, and walk for extended periods of times

Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.

Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones etc.

Other Information:

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates.

In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.

This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.