Sales Manager

Mortgage Sales Manager

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

The Potempa Team is a nationally recognized mortgage powerhouse known for speed, service, and results — proudly ranked the #1 purchase team in the country (Scotsman Guide 2021). We are committed to exceeding that benchmark every year through world-class leadership, elite operations, and a culture built on growth, accountability, and client-first service.

Position Overview:

The Mortgage Sales Manager is responsible for leading and expanding an in-office team of Loan Officers. This hybrid leadership role combines elements of call-center operations with retail, relationship-based lending. This role oversees Loan Officers handling both company-generated leads and self-sourced clients, ensuring consistent production, exceptional service, and compliance with regulatory standards. The Mortgage Sales Manager is a strategic leader with experience in coaching, performance management, and delivering measurable business results.

Job Responsibilities:

• Manage, mentor, and motivate Loan Officers to achieve and exceed monthly and annual production goals.
• Deliver ongoing training, daily huddles, and actionable feedback that elevate skills and accountability.
• Design and execute sales strategies to increase conversion, loan volume, and client satisfaction.
• Track KPIs, monitor dashboards, and use data insights to improve lead utilization and pipeline health.
• Identify, attract, and develop top-performing Loan Officers aligned with CCM's standards of excellence.
• Partner with Processing, Underwriting, and Marketing to streamline workflows and elevate results.
• Maintain full adherence to company policies, investor requirements, and federal lending regulations (TILA, RESPA, FHA/VA/USDA, etc.).

Qualifications and Skills:

• Active NMLS license required.
• 3+ years of experience in the mortgage industry.
• 2+ years of experience in sales management or leadership.
• Experience with CRM systems and reporting tools.
• Experience with loan officer performance management and expanding sales pipelines to achieve measurable growth.
• Understanding of origination, processing, and lending compliance.
• Advanced knowledge of mortgage products, origination systems, and compliance standards.
• Skill in effective communication, team motivation, and fostering cross-functional collaboration.
• Skill in leading and developing high-performing mortgage sales teams to achieve business growth objectives.
• Skill in coaching team members, improving performance outcomes, and streamlining operational processes.
• Skill in working effectively in dynamic, data-driven, and collaborative team environments.

CrossCountry Mortgage, LLC offers more than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: mycrosscountrybenefits.com

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics"). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.