Acquisition Sales Executive – Digital Acquisition Team
Acquisition Sales Executive
HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
Job Description
Job Summary:
We are seeking a proactive and results-driven Acquisition Sales Executive to join our Digital Acquisition team to focus on onboarding, training, and activating new clients for Bedsonline and Hotelbeds, part of the HBX Group.
Success in this role is measured by the number of new clients who begin booking and the revenue they generate. A key performance indicator is the volume of outbound calls made weekly, with a minimum target of 100 calls per week.
Key Responsibilities:
Client Activation & Onboarding
Proactively contact new clients via phone to encourage account setup and initial bookings.
Use Salesforce tasks and Tableau reports to identify and prioritize outreach opportunities.
Deliver compelling value propositions to drive client engagement and booking activity.
Inbound Support & Self-Service Enablement
Reactively handle enquiries from new users, guiding them to self-service solutions via our platform.
Provide clear, supportive assistance to ensure clients can navigate and utilize the booking tools effectively.
Growth & Acquisition Opportunities
Identify upsell and cross-sell opportunities during client interactions.
Analyze client behavior and report data to uncover growth potential and take action accordingly.
Administrative Management
Manage operational tasks such as re-registrations, credential issues, and finance-related queries.
Handle user management requests including adding new users and resolving setup issues.
Training & Webinars
Conduct scheduled webinars in English for new users across various regions.
Deliver engaging training sessions that cover platform functionality and best practices.
Qualifications:
Fluent in English (minimum business level)
Strong communication and interpersonal skills
Comfortable working independently in a remote environment
Experience in sales, client onboarding, or customer success is preferred
Familiarity with Salesforce and Tableau is a plus
Basic to Intermediate skills with Microsoft suite (Excel, Outlook, Teams) required
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.