RTA APAC Sales Support Executive

Sales Support Executive

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.

We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.

HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets.

Job Summary: We're looking for a proactive and detail-oriented Sales Support Executive to join our Retail Commercial team. In this role, you'll act as a key connector between our frontline sales teams and internal departments, ensuring seamless operations, data integrity, and client satisfaction. You'll play a vital part in maintaining client configurations, resolving issues, and supporting regional alignment across systems and processes. If you thrive in a collaborative environment and enjoy solving problems, we'd love to hear from you!

Job Responsibilities:

• Client Support & Maintenance: Ensure new and existing clients are correctly configured in our systems to enable smooth booking experiences. Proactively identify and resolve configuration issues.
• Issue Investigation & Resolution: Analyze and troubleshoot sales-related issues. Escalate to relevant teams when necessary and follow up to ensure resolution.
• Regional Coordination: Act as a liaison between subregions, ensuring consistent access to tools, systems, and procedures. Share regular updates and follow-ups on regional initiatives.
• Data Alignment & Integrity: Collaborate with the Sales team to maintain accurate client data across platforms (Salesforce, Tableau, Web, API, Atlas). Coordinate data cleaning actions and ensure account hierarchies and reporting levels are correctly structured.
• Internal Collaboration: Serve as an intermediary between Key Account Managers (KAMs) and internal departments. Track issues via JIRA and support sales teams with process reminders and system updates.
• System Improvement Coordination: Gather feedback from sales managers on system enhancements and escalate requests to relevant departments (Web, XML, Salesforce, Atlas, Tableau).
• Reporting Level Management: Assist in creating and maintaining reporting levels, ensuring alignment between Salesforce and Tableau.
• Case Monitoring: Monitor pending cases with CRM and Admin teams, supporting KAMs and ensuring timely follow-up and closure.

Required Skillset and Experience:

• Proven experience in sales support, operations, or administrative role, ideally within a commercial or retail environment.
• Strong understanding of CRM systems (preferably Salesforce) and data visualization tools (e.g., Tableau).
• Excellent communication and coordination skills, with the ability to work cross-functionally and across regions.
• Analytical mindset with the ability to identify trends, opportunities, and areas for improvement.
• Comfortable working with multiple systems and tools (Web, API, Atlas, XML).
• Detail-oriented with a proactive approach to problem-solving and process optimization.
• Experience with issue tracking tools (e.g., JIRA) is a plus.
• Fluent in English; additional languages are a bonus.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world’s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity to develop your career locally or within one of our beautiful working locations across the globe.