Sales Support Executive

Job Summary

The Sales Support Executive provides comprehensive operational and administrative support to the Head of Commercial Development (direct reporting line) and acts as a key intermediary between Key Account Managers (KAMs) and internal departments. This role ensures seamless coordination across sales processes, supports system efficiency, maintains client data integrity, and facilitates smooth communication across regions and functional teams.

Responsibilities

Serve as the main liaison between the KAM team and internal departments to ensure smooth communication and workflow.

Investigate sales-related issues.

Assess whether Sales Support can resolve the issue directly; if not, escalate appropriately to relevant functional teams.

Send reminders to Sales teams on processes, updates, and new system functionalities.

Respond to general questions and requests from the Sales organization.

Assist in training new KAMs on processes, case handling, and Sales Support protocols.

Manage issue tracking via JIRA.

Identify patterns, trends, and opportunities.

Coordinate regional implementation aligned with global strategy.

Coordinate the distribution of information for new and existing clients.

Support client setup, updates, and maintenance tasks as required.

Act as a link across subregions to ensure consistent access to tools, processes, and system usage.

Ensure accurate and uniform application of available methodologies, procedures, and systems.

Share regular follow-ups and progress updates on key regional initiatives to give Regional Directors clear visibility.

Required Skills & Experience

Strong analytical mindset with the ability to review data, identify inconsistencies, and propose solutions.

Experience working with CRM/admin tools.

Excellent communication and stakeholder-management skills.

Ability to work cross-functionally and collaborate with various internal teams.

Highly organized, proactive, and able to manage multiple tasks simultaneously.

Experience with issue-tracking platforms (e.g., JIRA).

Detail-oriented with a strong commitment to data accuracy and process integrity.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world’s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.