RMA Inspector & After Sales Support Executive

Join Our Team as an RMA Inspector & After Sales Support Executive!

Are you passionate about delivering exceptional customer service and driving operational excellence? We're looking for a dedicated RMA Inspector & After Sales Support Executive to join our UK Operations Team in Marlow. This is a fantastic opportunity to play a key role in supporting our customers across multiple brands while contributing to the continuous improvement of our after-sales processes.

As part of working for TTi, we offer many exciting benefits! It's our people that are crucial to the success of our business and therefore we offer a vast range of comprehensive benefits to our team.

• Free on-site parking at the office
• A non-contractual work from home option (ideally on successful completion of first 3 months of employment)
• 25 days holiday + bank holidays
• Private Medical & Dental Insurance
• Group Life Assurance Benefits
• Annual Gym Allowance
• Discounted Milwaukee and Ryobi products
• Access to our TTi Benefits Hub which includes discounts with many high street retailers
• Support towards Eye Sight Tests for DSE use
• On-site 3rd party restaurant and coffee shop in our offices

As well as the above benefits, the wellbeing of our employees is of utmost importance to us and we offer an Employee Assistance Programme, giving employees access to a confidential helpline 24/7.

What You'll Be Doing:

• Conduct regular RMA inspections at third-party premises, ensuring thorough assessments of returned products and full compliance with HSE guidelines.
• Deliver best-in-class customer support, aiming for first-time resolution and customer satisfaction.
• Build and maintain strong relationships with service centre agents, dealers, and key stakeholders.
• Take full ownership of customer interactions, including authorising product collections and coordinating repairs under guarantee.
• Identify cost-effective opportunities and drive efficiency to enhance operational excellence.
• Support departmental projects from concept to delivery with a flexible and proactive approach.
• Continuously improve your product knowledge and invest in your personal development.
• Travel across the UK as needed to conduct on-site inspections and support customer needs.
• Perform detailed assessments of warranty returns during RMA inspections.
• Carry out any ad hoc duties as required by your line manager.

What We're Looking For:

• Minimum of 1 year's experience in customer service or sales support, with a proven ability to resolve customer inquiries effectively.
• Strong problem-solving skills and the ability to identify and implement solutions quickly.
• Excellent time management and multitasking abilities.
• Clear and professional communication skills, both written and verbal.
• Experience using CRM systems and proficiency in Microsoft Office.
• High attention to detail with strong data entry and analytical skills.
• Ability to build trust and work independently while collaborating effectively within a team.
• A full UK driving license is essential

Ready to make a difference in a dynamic and customer-focused environment?

Apply now and become a valued part of our After Sales team!