Manager, Sales

Sales Manager

Holt Renfrew offers an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Sales Manager leads a team of sellers that drive the customer experience and achieve all sales targets while providing an engaging employment experience.

Specific responsibilities include (but are not limited to) the following:

• Achieve sales targets for the area of responsibility
• Achieve customer service targets and resolve difficult customer issues
• Recruit, select, hire and on-board the best talent
• Lead, motivate, and retain a team of high-performing employees
• Work in collaboration with other store managers to deliver seamless sales/service to customers
• Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success
• Model leadership behaviours that promote a culture of open communication, employee development and trust
• Maintain all Health & Safety practices to code
• Oversee Designated Sales Associate / Designated Sales Consultant (DSA/DSC) program within the areas assigned; partner with vendor on PKs, goals, etc.
• Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees
• Lead team to develop, maintain and grow an active store client base
• Implement customer relationship and Loyalty management programming
• Serve as manager-in-charge (MIC) of the store as required
• Maintain high standards of merchandise presentation at all times
• Regularly evaluate inventory performance and develop strategies for improvement
• Participate in and influence the development of store seasonal plans
• Identify opportunities to drive business
• Manage payroll expense while offering appropriate levels of coverage at all times to meet business needs
• Maintain day-to-day operational awareness of leased businesses within area to ensure seamless customer service
• Comply with all Health & Safety policies and requirements
• Ensure compliance with privacy policies, regulations, and cyber security measures.

The ideal candidate:

• 5 + years supervisory experience with accountability for driving sales
• Proven track record of exceeding sales and profit targets
• Early adopter / change initiator
• Retail selling experience in a luxury environment preferred.
• Entrepreneurial spirit

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients