Inside Sales Lead

Inside Sales Lead

We are seeking a dynamic and experienced Inside Sales Lead to head our inside sales operations. The ideal candidate will have proven expertise in telesales, customer acquisition, renewals, and managing large teams across diverse industries. This role requires a strategic thinker who can drive revenue growth, optimize sales processes, and ensure customer satisfaction through effective team leadership.

Key Responsibilities

• Sales Leadership:
• Drive inside sales operations for new acquisitions, upselling, cross-selling, and renewals.
• Achieve and exceed monthly/quarterly sales targets and revenue goals.
• Team Management:
• Lead, mentor, and motivate a team of inside sales representatives.
• Manage performance metrics including NPS, CSAT, and sales conversion ratios.
• Process & Strategy:
• Design and implement sales strategies aligned with organizational objectives.
• Continuously refine telesales and customer engagement processes to improve efficiency.
• Implement performance improvement initiatives using Lean Six Sigma practices.
• Customer Relationship Management:
• Enhance customer engagement through CRM tools and data-driven insights.
• Ensure strong customer retention and repeat business.
• Operational Excellence:
• Manage manpower planning, attrition, training, and succession planning.
• Oversee SLAs, SOPs, and process compliance.
• Monitor and control budgets, sales forecasts, and P&L contributions.

Key Skills & Competencies

• Strong leadership with experience managing 100+ member sales/support teams.
• Expertise in telesales, inbound & outbound sales, customer service, and renewals.
• Proficiency in CRM management, sales forecasting, and metrics monitoring (NPS, CSAT, EBITA, P&L).
• Process-oriented with knowledge of Lean Six Sigma, Kaizen, and SLA management.
• Excellent communication, coaching, and conflict management skills.

Qualifications

• MBA/PGDM in Management (preferred).
• Bachelor's degree in Commerce or equivalent.
• Lean Six Sigma Green Belt Certification (advantageous).

Performance Indicators (KPIs)

• Revenue growth & sales target achievement.
• Customer satisfaction (CSAT, NPS).
• Sales team productivity and retention.
• Process improvement & efficiency metrics.