Inside Sales - Aftermarket

Inside Sales - Aftermarket Apc

We are currently recruiting for an Inside Sales - Aftermarket Apc to join our existing Air Pollution Control team within our Power & Industrial (P&I) division based in Cramlington, Northumberland. The successful candidate will be responsible for supporting customers with parts, services, upgrades, and technical solutions for industrial air pollution control business. This role focuses on driving revenue, margin improvement, and customer retention through proactive inside sales activities, technical expertise, and close collaboration with sales, product and operations teams.

Scope for flexible working arrangements, including working from home on occasion, is offered subject to agreement.

Position Responsibilities:

• Drive the achievement of assigned bookings and standard margin targets, ensuring all sales activities and customer engagements contribute to the financial objectives of the aftermarket business.
• Serve as the primary point of contact for all aftermarket sales inquiries, providing professional support for spare parts, consumables, services, and system upgrades.
• Prepare accurate and competitive quotations, ensuring technical correctness, pricing integrity, and alignment with overall business objectives.
• Identify and develop revenue opportunities within the installed customer base, including proactive upselling of maintenance programs and lifecycle extension services.
• Maintain and update customer data and sales opportunities in the CRM system, ensuring all interactions, opportunity stages, and follow-up actions are thoroughly documented.
• Coordinate effectively with internal cross-functional teams to align on technical specifications, lead times, and delivery schedules.
• Support and execute aftermarket sales campaigns, including seasonal promotions, bundled offerings, and loyalty programs, with a focus on industry-specific challenges and growth opportunities.
• Provide inside sales support to local and regional Key Account Managers, ensuring seamless service for multinational customers and strategic partners.

Person Specification: Education, Qualifications and Affiliations

Desirable

• Technical or commercial education (engineering, business administration etc.) is valued, but candidates with proven experience in technical sales or customer service in industrial environments will be considered, even without formal academic qualifications.

Experience

Essential

• Demonstrable experience related to the duties and responsibilities specified.
• Previous experience of a similar position in an industrial or manufacturing company.
• Experience of working independently with minimal supervision.
• Demonstrated ability to share skills and knowledge with others.
• Comfortable working on a number of projects simultaneously.
• Practical knowledge of CRM and ERP tools (such as Salesforce and SAP) or a willingness to learn them quickly.

Desirable

• Experience in an international or matrix organization.
• Familiarity with dust collection or/and filtration would be an advantage.
• Experience in aftermarket sales within capital equipment or process industries.

Licenses or Certifications

Essential

• Eligible to work in the UK.
• Full driving license.

Desirable

• Full valid passport.

Skills

Essential

• Health, safety and environmentally conscious.
• Flexible approach to working, willingness to accept changing priorities.
• Ability to work to deadlines while maintaining a high level of accuracy.
• Good commercial acumen.
• Good interpersonal skills.
• Excellent MS Office / ERP skills.
• Ability to transfer knowledge and support partners, sharing product and process know-how.
• Ability to develop and maintain relationships.
• A problem-solving can-do attitude.
• High level of English communication skills including face to face, telephone and written.
• Excellent attention to detail and ability to work in an organised manner.
• Continuous improvement mentality and receptive to change.

Desirable

• Multi-lingual a positive advantage. (Notably French and Spanish)

What's on Offer?

• We know that having a work life balance is important, so we offer our colleagues flexible working opportunities in line with the needs of their role.
• Take a break with 25 days holiday (5 weeks) + bank holidays per annum.
• Pension scheme. A fantastic way to save for your retirement and benefit from employer contributions, we match up to 7%.
• Death in service benefit which provides a lump sum payment equal to 3 times your annual salary.
• Company sick pay scheme.
• The opportunity for international travel.
• Career progression and Learning & Development, with access to our 24/7 LMS.
• Perks and savings such as online cashback, instore and online vouchers and discounts via our Perks@Work scheme.
• Employee wellbeing programme – Free advice offering financial, wellbeing and relationship support 24 hours a day 365 days a year via our on-line portal.
• Get fit and take advantage of our cycle to work scheme.
• When on site, free parking is available.
• Receive free annual flu jabs.

Stand out with our employee recognition schemes.

Applications:

We are committed to creating an environment where everyone feels welcome and supported. We actively encourage applications from underrepresented groups.

All applications must be submitted in English.

Accommodations:

We are an equal opportunity employer and welcome applications from candidates of all backgrounds.

If you require any accommodations during the application or interview process, please let us know. We are happy to make adjustments to ensure an inclusive recruitment experience for all applicants.