Account Specialist - Customer Service & Sales Support (15 Months)

ABB Insourcing Account Specialist

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to Manager, Production Engineering & Documentation.

The Insourcing Account Specialist works at our manufacturing facility for emergency lighting products and printed circuit boards. Their primary mandate is to manage all aspects of the relationship with our internal ABB customers. As the main point of contact for customers within our manufacturing site, they communicate customer requirements to internal departments while safeguarding the interests of the plant. The specialist ensures on-time delivery, cost tracking, order entry, and invoicing. They act as a liaison between customers and operations.

This role is contributing to the Electrification, Smart Buildings division of ABB and is located in Dorval.

The work model is hybrid, with 3 days per week at the office.

Your Role: Own the Challenge

• Serve as the daily point of contact for internal customers and build lasting relationships to stay informed of new business opportunities.
• Enter orders, track costs, surcharges, and invoicing, and manage the order book with customers using MRP and ERP systems and collaborating with operations teams.
• Follow up on technical issues and quality returns (RMA) with internal teams, coordinate resolutions with engineering, quality, and production, and ensure customer follow-up.
• Provide customs documentation and support shipping processes to ensure smooth delivery of goods.
• Ensure sales targets are met and monthly forecasts are tracked with customers, maintaining performance indicators (KPIs).
• Conduct periodic program reviews with customers and the operations team.
• Support continuous improvement initiatives by relaying customer needs and issues to relevant operational departments.
• Align with ABB's core values of safety and integrity—taking responsibility for your actions while caring for colleagues and the company.

What it takes to run what runs the world

• 2 to 4 years of customer service experience in a manufacturing or technical environment, ideally in PCB or electronics.
• High school diploma required; technical diploma or studies in electronics, manufacturing, or related field strongly preferred.
• Bilingualism required—French and English, spoken and written. French is required. English is necessary to communicate with clients outside of Quebec.
• Excellent communication skills with the ability to clearly explain technical concepts.
• Data analysis skills (Excel, Power BI is an asset).
• Detail-oriented with strong organizational and problem-solving abilities.

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

• Women
• Indigenous peoples
• Members of visible minorities
• Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.