After - sales Support Specialist In Spectroscopy

After-Sales Support Specialist In Spectroscopy

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world

This position reports to:

Service Manager

The After-Sales Support Specialist in Spectroscopy is responsible for providing technical assistance and support via phone or email to customers using our analyzers. They address technical issues, user training, and equipment maintenance to ensure optimal customer satisfaction.

The After-Sales Support Specialist is based in Québec (QC, Canada). However, the nature of the role may require occasional travel to customer sites (United States and internationally) and to various ABB offices.

Your Role: Take on the Challenge

• Diagnose and resolve issues remotely

• Respond to customers' technical inquiries and offer appropriate solutions

• Perform tasks in accordance with established standards, guidelines, workflows, policies, and procedures

• Assist with customer service activities related to the FTIR product line

• Ensure a high level of customer satisfaction

• Contribute to achieving and exceeding the service department's sales targets

• Train customers on the use and maintenance of equipment

• Collaborate with internal teams (R&D, production, sales) to improve products and services and support new product launches

What it takes to run what runs the world

• Degree in physical engineering or a bachelor's in physics, chemistry, electronics, or other related fields

• Or a college diploma (DEC) in physics, chemistry, electronics, or other related fields with 3 years of relevant experience in technical support, after-sales service, or maintenance of scientific instruments

• Knowledge of spectroscopy analysis is an asset

• Excellent written and spoken English and French

• Strong communication skills, customer satisfaction focus, attention to detail and quality

• Ability to work independently and manage multiple tasks simultaneously

• Good interpersonal skills and teaching ability to train and support customers

• Problem-solving skills

• Perseverance, initiative, punctuality, and professionalism

Additional Requirements:

A security clearance is required before assignment. The position holder must comply with the safety regulations of the countries and sites they visit.

ABB is committed to equal employment opportunity and offers a stimulating work environment, competitive salaries, and a comprehensive benefits package.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

• Women

• Indigenous peoples

• Members of visible minorities

• Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.