EL Sales Support Manager - Commercial Operations

ABB Opportunity

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Marketing & Sales Manager

Your Role And Responsibilities

In this role, you will have the opportunity to implement global processes, best practices, and solutions for the designated lead business across the Inquiry to Order (ITO) process to meet and exceed external and internal customers' expectations. Each day, you will be accountable for end of line metrics. You will also showcase your expertise by focusing on achieving assigned targets by overseeing progress and defining improvement actions as needed.

The work model for the role is: onsite

This role is contributing to the DS in Taiwan. Main stakeholders are Business manager, sales, operation and project manager.

You will be mainly accountable for:

• Developing optimization plans to increase operational excellence and external/internal customer satisfaction across the ITO processes.
• Focusing on increasing sales forecasting accuracy, timely delivered and complete quotes, percentage of clean orders, Net Promoter Score, salesforce data quality Key Performance Indicators, and minimizing the number of manual sales order changes.
• Supporting in leads, contacts, accounts and opportunities management, accounts segmentation, accounts planning, forecasting, and overall data quality reported in commercial tools.

Qualifications For The Role

• Ability to demonstrate your experience in / Have established skills / advanced skills / You have 10 years of experience in commercial operation related.
• You are at ease communicating in English

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us.