Robotics Sales Support Specialist - Laboratory Automation

ABB Robotics Product Line Position

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to: Operations Manager

Your Role and Responsibilities

The mission of the Service Robotics Product Line is to grow our robotics business beyond traditional manufacturing and logistics industries. Tapping into our broad portfolio of products and cutting-edge technology, Service Robotics focuses on bringing the benefits of automation to customers in the healthcare, life sciences, food service and retail point of sale segments.

In this role, you will have the opportunity to support the Sales organization and customers during the proposal and solution definition phases for laboratory automation opportunities. Each day, you will contribute your expertise in laboratory workflows, scientific processes, and automation technologies to help define technically sound and commercially competitive solutions aligned with customer needs.

You will also showcase your expertise by acting as a key technical resource for laboratory automation applications, supporting customer discussions, translating workflow requirements into automation concepts, and collaborating closely with Sales, Product Management, Engineering, Marketing, and external partners.

In this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.

Work model: #LI-hybrid

This role is contributing to the Service Robotics Product Line in Europe.

You will be mainly accountable for:

• Supporting the Sales organization, proposal teams, and customers during the proposal process by contributing laboratory workflow expertise and helping define technically appropriate and cost-effective laboratory automation solutions.
• Collaborating with proposal engineering teams to translate customer laboratory processes and workflow requirements into automation system requirements, solution concepts, technical documentation, and proposal inputs.
• Providing technical expertise during customer meetings, workshops, presentations, demonstrations, and discussions related to laboratory automation products, systems, and applications.
• Supporting the preparation of technical and commercial offers, including workflow analyses, technical descriptions, cost estimations, assumptions, and risk assessments.
• Collaborating closely with Sales, Proposal Engineering, Product Management, Engineering, Marketing, and external partners to support competitive solution development and ensure alignment between customer expectations, technical feasibility, and business objectives.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the Role

You are highly skilled in and passionate about laboratory workflows, scientific processes, and laboratory automation technologies, with strong understanding of research, diagnostics, or quality control laboratory operations.

You bring +4 years of experience in laboratory environments, laboratory automation, analytical instrumentation, or related scientific fields, including hands-on experience with laboratory workflows, process optimization, or automation implementation projects. Experience implementing automation solutions in laboratories as an end user is considered a strong plus.

You have experience collaborating with cross-functional teams and customers to understand laboratory workflow requirements and support the definition of automation concepts and technical solutions.

You have the ability to translate customer laboratory processes and operational needs into automation requirements, workflow concepts, and technical inputs for engineering, product, or proposal teams.

You are driven by collaboration and innovation, with strong communication, analytical, stakeholder management, and teamwork skills in technical and customer-facing environments.

You hold a degree in Chemistry, Biotechnology, Life Sciences, Laboratory Sciences, Pharmacy, or a related scientific field, or equivalent experience, with solid knowledge of laboratory technologies and automation concepts.

You have excellent command of English, both written and spoken.

What's in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter.

Here, your work creates impact you can see and feel, every day.

Benefits

From well-being to retirement, ABB offers benefits that support every stage of your career.

• Lunch Allowance / Cantine: Enjoy subsidized meals or canteen access depending on your location.
• Home Office Flexibility: Work from wherever suits you best thanks to our flexible remote work options.
• Company Mobile Phone: Stay connected with a corporate phone – no need to mix work and personal calls.
• Employee Parking: We've got employee parking so you can start your day stress-free!
• Benefits Platform: Enjoy exclusive deals and discounts on everything from tech to travel through our employee benefits portal.
• Learning & Training: Take advantage of a wide range of learning opportunities grow, upskill, and move forward in your career.
• Career Development: Expect plenty of chances to advance your career internally with our Open Job Market, with support to explore new roles and take on exciting challenges!
• Flexible Work Practices: We get that life happens – we support a healthy balance between your professional and personal life.
• Wellbeing Program: From mental health support to wellness activities, we've got your back—mind and body.

More about us

ABB is a global technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. By connecting its engineering and digitalization expertise, ABB helps industries run at high performance, while becoming more efficient, productive and sustainable so they outperform. At ABB, we call this 'Engineered to Outrun'. The company has over 140 years of history and around 110,000 employees worldwide. ABB's shares are listed on the SIX Swiss Exchange (ABBN) and Nasdaq Stockholm (ABB).

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, generations, etc. Together, we are embarking in a journey where each one of us, individually and collectively, welcomes and celebrates individual differences.

Call to Action

Guide the future. This is where innovation accelerates, industries are reimagined, and your impact powers the world ahead. Run What Runs the World.