Sales Support Specialist

ABB Order Management Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to:

Order Management Supervisor

Your Role and Responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction. The work model for the role is: Onsite. This role is contributing to the ELDS Pinetops in Pinetops, North Carolina. Main stakeholders are both internal and external customers. You will be mainly accountable for:

• Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.

Qualifications for the Role

• High School diploma and 3 to 5 years of experience or a special combination of education and experience and/or demonstrated accomplishments.
• Demonstrated skills in working effectively with people with diverse backgrounds; both inside the plant environment and with external contacts.
• Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook. Interfaces with and influences management both within and outside the company.
• Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.
• Strong communication skills are necessary to work effectively with the management group, hourly employees, vendors and with end customers.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

Why ABB?

What's in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.