Sales Support Specialist - Customer Support

ABB Sales Support Role

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Sales Support Manager - Customer Support

Your Role and Responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

The work model for the role is: hybrid

This role is contributing to the Motion business area in Colombia.

You will be mainly accountable for:

• Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
• Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.

Qualifications for the Role

• You are immersed in working with SAP, Excel and Power BI tools and methodologies within the industrial and business environment.
• Ability to demonstrate your experience in similar positions with at least 2 years of experience in related fields.
• Possess an enhanced knowledge of SAP, Excel and Power BI.
• You are passionate about results orientation, planning and organization.
• Degree in Industrial Engineering, Business Administration or Economics.
• You are at ease communicating in intermediate English (desirable).

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?