Service Sales Specialist

Service Sales Manager

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Sales Manager

Your role and responsibilities

In this role, you will have the opportunity to drive service sales processes, generate service sales opportunities and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) penetration and selling the entire Service product portfolio. You will also showcase your expertise by building long-term customer relationships and ensuring immediate response to specific customer needs and issues.

The work model for the role is hybrid.

You will be mainly accountable for:

• Penetrating into IB, promoting various upgrades, retrofits, and value-add solutions to the benefit of the customers and ABB.
• Understanding the channel strategy and the establishment of related prices, and preparing sales plans, reviewing them, and proposing recovery plan(s) when needed.
• Generating service sales leads and developing new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios.
• Acting as a marketer/salesperson of ABB's service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings).
• You will be responsible for after-sales services to existing customers who use all products handled by the Electrification Business Area (excluding EV chargers).

The main responsibilities include:

① Spare Parts: Proactively propose spare parts packages before product commissioning to prepare for potential issues.

② Maintenance Services: Recommend tailored maintenance plans to customers several months to years after delivery.

③ SLA: Create and propose comprehensive service contracts including on-call response and spare parts coverage.

④ Digital Services: Offer predictive maintenance and digital solutions to a wider customer base, including non-ABB product users.

Qualifications for the role

• Service sales experience or heavy electrical equipment industry background
• Knowledge of electrical product business
• Experience with Japanese industrial customers
• Proficiency in MS Office
• College of Technology graduate or above (Engineering background preferred)
• Japanese language: Native level; equivalent to JLPT N1 proficiency
• English language: Business level (reading, writing, and speaking) Includes regular communication in English via email and chat, as well as oral communication with factories.
• Long-term customer focus with strong ownership mentality
• Results-oriented and proactive
• Collaborative mindset with excellent communication skills (written and verbal)
• Solution-focused approach
• Ability to thrive in multicultural and matrix organizations

More about us

ABB's Electrification business area is a global technology leader enabling the efficient and reliable distribution of electricity from source to socket. We collaborate with our customers and partners to solve the world's greatest challenges in electrical distribution and energy management. Our portfolio encompasses digital and connected innovations for low- and medium-voltage electrical infrastructure, including modular substations, distribution automation, power protection, wiring accessories, switchgear, electric vehicle (EV) infrastructure, enclosures, cabling, sensing and control. We also offer services to improve reliability, availability, predictability and sustainability of electrical systems.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.