Sales Administrator

Sales Administrator

At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 160 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.

We have an exciting opportunity for a Sales Administrator within our Abbott Rapid Diagnostics business located in Santa Rosa, California. Excellence in execution is top priority for the Abbott Implementation team. This role is part of the Implementation Team, which primarily works in conjunction with the Government Commercial team, Santa Rosa site functional leads, Sales/Sales Support and vendors to set up accounts as part of the client onboarding process. Sales Administrators create new client accounts, establish new panels, and make updates to existing customer accounts. The Sales Administrator will report to the Implementation Specialist Lead in order to escalate questions, build improved workflows, capture key client information, support administrative requests, and troubleshoot issues.

Responsibilities:

• Responsible for timely execution of new account set-ups and ongoing post implementation account updates across multiple software platforms and databases for Abbott's Toxicology Government Services clients with attention to data accuracy and documentation needs.
• Ongoing, proactive monitoring of the Customer Service queue system in order to take new tickets and deliver consistent follow-up on existing/pending tickets for timely ticket completion in line with key performance indicator (KPI) expectations.
• Identify, document, escalate, and resolve problems as they arise.
• Work with Implementation Specialist Lead to review and revise the necessary Implementation processes and internal guidelines related to client account administration procedures for improved effectiveness, efficiency and customer satisfaction.
• Work with counterparts in the Sales, Customer Support, IT, Finance and Toxicology Support teams to maintain accurate client data in the system.
• Meet and maintain productivity, quality and attendance performance metrics.
• Other duties and special projects as may be assigned.

Required Qualifications:

• High school graduate with two to three years related experience and/or training; or equivalent combination of education and experience.
• Strong organizational skills are critical, including attention to detail and multi tasking skills. Must be able to manage several open issues and continue to work them until closed with resolution while also potentially working on special projects.
• Experience with corporate culture along with an excellent customer service mentality.
• Must possess adequate keyboarding skills necessary for quick, efficient data entry.
• Proficiency in Excel, Word and Outlook essential.
• Excellent verbal and written communication skills.
• Exceptional time management and analytical skills, as well as an ability to self motivate.
• Positive and helpful attitude.
• Strong initiative and attention to detail.

Preferred Qualifications:

• Bachelor's Degree
• Salesforce CFM knowledge preferred.

What We Offer:

• A fast-paced work environment where your safety is our priority
• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives, and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness, and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and a history of being actively involved in local communities

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request an accommodation, please send an email to myrecruiter@alere.com.

The base pay for this position is $18.40 – $36.80 per hour. In specific locations, the pay range may vary from the range posted.