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Head Sales And Service Enablement
Develop and implement customer service strategies to enhance overall customer experience.
Sandton, NONE, South Africa
Senior
5 days ago
Absa Group Limited
Absa is a leading African financial services group offering integrated banking and insurance solutions.
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✨ About The Role
- The Head of Sales and Service Enablement will be responsible for building, deploying, and running services that enhance operational performance.
- This role involves leading the operational environment and business architecture to drive productivity and customer experience.
- The candidate will translate the Retail Banking Business (RBB) strategy into customer-level strategies and plans.
- The position requires driving differentiated customer service strategies across the business.
- Collaboration with HR to manage best practice branch sales incentive programs is a key responsibility.
âš¡ Requirements
- The ideal candidate will have extensive experience in operational performance and business architecture.
- A strong background in sales enablement and customer service strategies is essential for success in this role.
- The candidate should possess a bachelor's degree in business, commerce, or management studies.
- Proven ability to translate banking strategies into actionable plans at the customer level is crucial.
- Experience in managing sales incentive programs and driving employee engagement will be beneficial.
About Absa Group Limited
Absa is a leading African financial services group offering integrated banking and insurance solutions.