Key Account Manager – Sales

Accelleron Service Sales Specialist

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron's 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

In this role, you will be responsible for driving service sales and customer engagement in the service division in Hong Kong, ensuring customer satisfaction, business growth, and alignment with decarbonization and digital transformation goals. Reporting to the Head of Service Sales, you will develop and maintain strong relationships with clients in the maritime industry at various levels, identify opportunities for service growth, and present tailored technical solutions, keeping a customer-centric approach in mind.

Mission Statement

• Support service sales activities and customer engagement in Hong Kong in coordination with the Head of Service Sales.
• Focus on installed base penetration (IB) and sell the entire Service product portfolio in collaboration with the global network and headquarters.
• Build long-term customer relationships and ensure immediate response to specific customer needs and issues.

Main Accountabilities

Execution

• Execute sales plans and sales support activities of the complete service product portfolio, including agreements, decarbonization, and digital solutions.
• Deliver on sales targets, customer visit plan, customer communication and events plan. Attend trainings assigned.
• Establish & maintain effective customer relationships at all levels, explore new business opportunities & generate new installed base or market share by influencing key decision makers and raise awareness & understanding of relevant product offering.
• Communicate and coordinate with all stakeholders (internal & external) to support customers based on their original needs and pains, and maintain high level of customer satisfaction by swift proactive problem resolution.
• Ensure appropriate technical and financial aspects of offers, including prices and trading conditions.
• Communicate and coordinate with Operations, Business Development, Market Communication and Technical Advisor as required.
• Influence end users to specify Accelleron Turbochargers for their newbuilding projects to capture full market potential.
• Support customer seminars, trainings, and attend relevant exhibitions if required.
• Update & maintain customer database (ATURB).

Business Development

• Support market intelligence and business development projects as required to drive the growth of the business.

Knowledge, Skill and Experience

• 3–5 years' experience in sales or technical support, ideally in the mechanical industry.
• Willingness to learn and develop sales skills.
• Strong customer service attitude and teamwork skills.
• Fluent English communication skills, both verbal and written.
• Mandarin and/or Cantonese is a plus.
• Experience dealing with ship management, shipowners, shipyards, or marine equipment is a plus.