Ad Sales Account Manager - Portuguese Speaking (latam) - CL11

Ad Sales Account Manager

The Ad Sales Account Manager is responsible for managing and growing a portfolio of SMB advertisers through consultative selling, structured pipeline execution, and disciplined account management. You will act as a trusted advisor to advertisers, helping them achieve business outcomes through campaign optimization, education, and data-driven recommendations. Success in this role requires strong communication skills, sales discipline, comfort with outbound activity, and the ability to operate in a fast-paced, metrics-driven environment.

Sales Execution & Customer Engagement

Act as the first point of contact in the sales and account management process

Manage a portfolio of SMB advertisers with responsibility for revenue growth and retention

Engage existing and prospective clients via warm outbound calls, email, and follow-ups (40–50 calls per day)

Qualify inbound and outbound leads and progress opportunities through the sales funnel

Identify advertiser needs and recommend appropriate advertising products and solutions

Support advertisers through consultation, education, campaign optimization, and performance review

Pipeline, Productivity & Discipline

Maintain a structured and accurate pipeline within CRM (Salesforce or equivalent)

Meet defined daily and weekly activity expectations (calls, emails, follow-ups)

Adhere to SLA standards for lead response, advertiser follow-up, and renewals

Ensure high-quality documentation of customer interactions, opportunities, and next steps

Contribute to forecast accuracy through disciplined opportunity management

Quality, Compliance & Continuous Improvement

Deliver customer interactions that meet quality standards across calls and written communication

Follow agreed turnaround times, internal processes, and data/privacy requirements

Identify inefficiencies in workflows and proactively suggest improvements

Recognize trends, patterns, and recurring issues and escalate to team leadership

Act as a positive brand advocate through professional, ethical, and customer-centric behavior

Your Background

Required Experience & Skills

2+ years experience in inside sales, account management, or customer engagement

Experience with outbound calling or proactive customer contact (sales or service)

Fluent Portuguese and English (spoken and written) - C1 level

Completed High School Diploma (Irish Leaving cert or equivalent)

Strong verbal and written communication skills with high emotional intelligence

Comfortable working to targets in a performance-driven environment

Strong organizational skills with attention to detail

Preferred Qualifications

Experience in digital advertising, media sales, SaaS, or platform-based environments

Familiarity with CRM systems (Salesforce preferred) and sales engagement tools

Strong affinity for social media platforms, digital trends, and pop culture

Cultural awareness of the market or region supported

Mindset & Behaviours

Customer-centric and solution-oriented

Resilient, proactive, and self-driven

Data-aware and receptive to coaching and feedback

Adaptable and eager to learn new products, tools, and sales methodologies

Collaborative team player who thrives in fast-paced environments

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.