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Inbound Sales Representative Senior Analyst - Voice
Resolve customer complaints efficiently within defined service levels
Mumbai
Senior
yesterday
Accenture
A global professional services company offering consulting, technology, and outsourcing services to a wide range of industries.
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Inbound Sales Representative Senior Analyst - Voice
You will be aligned with our Customer Support vertical and help us in managing/resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLAs. A transformation from a necessary function for resolving customer problems into a value-generating service that is a strategic differentiator in the market. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.
What are we looking for?
- Adaptable and flexible problem-solving skills
- Agility for quick learning
- Ability to work well in a team
- Commitment to quality
Roles and Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your own team and your direct supervisor
- In this role you will be given detailed instructions on all tasks
- The decisions that you make impact your own work and are closely supervised
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
- Please note that this role may require you to work in rotational shifts
Any Graduation
About Accenture
A global professional services company offering consulting, technology, and outsourcing services to a wide range of industries.