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Inbound Sales Representative Analyst - Voice
Resolve customer complaints efficiently within service level agreements
Bangalore
Junior
16 hours agoBe an early applicant
Accenture
A global professional services company offering consulting, technology, and outsourcing services to a wide range of industries.
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Inbound Sales Representative Analyst
You will be aligned with our Customer Support vertical and help us in managing/resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLAs. A transformation from a necessary function for resolving customer problems into a value-generating service that is a strategic differentiator in the market. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.
What are we looking for?
- Ability to perform under pressure
- Adaptable and flexible
- Problem-solving skills
- Agility for quick learning
- Ability to work well in a team
Roles and responsibilities:
- In this role you are required to do analysis and solving of lower-complexity problems
- Your day to day interaction is with peers within Accenture before updating supervisors
- In this role you may have limited exposure with clients and/or Accenture management
- You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
- The decisions you make impact your own work and may impact the work of others
- You will be an individual contributor as a part of a team, with a focused scope of work
- Please note that this role may require you to work in rotational shifts
Any Graduation
About Accenture
A global professional services company offering consulting, technology, and outsourcing services to a wide range of industries.