Inbound Sales Representative Senior Analyst - Voice

Skill Required: Next Generation Customer Operations - Customer Service Technology

Designation: Inbound Sales Representative Senior Analyst - Voice

Qualifications: Any Graduation

Years of Experience: 5 to 8 years

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

What Would You Do?

You will be aligned with our Customer Support vertical and help us in managing/resolving customer queries, handling escalations, and complaints of dissatisfied customers and giving the best resolutions. You will also be responsible for closing faults and complaints within SLAs. A transformation from a necessary function for resolving customer problems into a value-generating service that is a strategic differentiator in the market. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What Are We Looking For?

•Adaptable and flexible problem-solving skills

•Agility for quick learning

•Ability to work well in a team

•Commitment to quality

Roles and Responsibilities

•In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines

•Your primary interaction is within your own team and your direct supervisor

•In this role, you will be given detailed instructions on all tasks

•The decisions that you make impact your own work and are closely supervised

•You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

•Please note that this role may require you to work in rotational shifts

Any Graduation

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