Inside Sales Management Senior Analyst - voice

Inside Sales Management Senior Analyst

You will be responsible for leading a team of Digital Inside Sales (DIS) Sellers where seller role includes performing activities as per task list delegated by Inside Sales (Inbound) Lead e.g., running system reports, preparing and distributing status reports, creating and maintaining study documents. The purpose of the job is to manage a team of 15-20 Sellers where each Seller will provide the client services to the pre-existing customers, on their currently running Ad products and ad campaigns, by providing strategic advertising, advisory and back-end support as after sales service. Performing subject level data review that requires further investigation with the clinical site to determine overall accuracy (inclusion / exclusion criteria / IP / adverse events / labs / SAEs etc.

What are we looking for?

Conducting Huddles: Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.

Task Management Guidance: Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.

Target Achievement: Communicate sales goals, derive productivity and lead the team to meet the targets defined by the process and the client.

Performance Reviews: Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.

Training and Quality Coordination: Collaborate with training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.

SOPs and Documentation: Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in knowledge dissemination process.

Individual Connects: Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support.

Strong coping, emotional resilience, and stress-management skills and ability to perform duties objectively.

Problem-solving & Decision Making- Strong analytical and critical thinking abilities to identify challenges, analyze data, and devise effective solutions to address complex issues. Sound judgment and the capability to make timely and informed decisions, considering the potential impact on the organization and stakeholders.

Communication- Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and effectively to team members, superiors, and other stakeholders. Excellent negotiation, influence, mediation, and conflict management skills.

Conflict resolution- Proficiency in resolving conflicts and handling difficult situations with diplomacy and professionalism.

Adaptability- Comfort synthesizing and analyzing information from multiple streams. Show agility while managing changing circumstances, adapt to new technologies, and navigate through evolving business environments.

Relationship building- Skill in building and maintaining strong professional relationships with clients, customers, vendors, and other external partners.

Roles and Responsibilities:

•In this role you are required to do analysis and solving of increasingly complex problems

•Your day to day interactions are with peers within Accenture

•You are likely to have some interaction with clients and/or Accenture management

•You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments

•Decisions that are made by you impact your own work and may impact the work of others

•In this role you would be an individual contributor and/or oversee a small work effort and/or team

•Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.