Sales Operations Analyst

Sales Operations Analyst

Transforming sales to become a future-ready and digital B2B revenue engine. The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles. Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action.

Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices. Experience with CRM systems like Salesforce, or similar platforms. Excellent communication and interpersonal skills, with the ability to build rapport with diverse partners. Problem-solving and troubleshooting skills with the ability to identify root causes and provide effective solutions. Proficiency in customer relationship management (CRM) tools and ticketing systems. Detail-oriented with strong organizational skills and ability to manage multiple priorities. Ability to work independently and as part of a cross-functional team. Knowledge of partner ecosystem dynamics and best practices for managing relationships. Has experience delivering trainings.

A Partner Support Specialist is responsible for providing dedicated support to a company’s external partners, addressing their inquiries, troubleshooting technical issues, resolving concerns, and maintaining strong relationships to ensure successful partnership outcomes, often acting as a liaison between the partner and internal teams to facilitate smooth operations and achieve mutual goals. Key Responsibilities: Partner Onboarding: Assisting new partners with the integration process, providing training on company products, services, and partner portal functionalities. Issue Management: Receiving and managing partner inquiries, complaints, and feedback, escalating complex issues to relevant internal teams when necessary. Knowledge Base Maintenance: Contributing to and updating internal knowledge base with partner-specific information, troubleshooting guides, and best practices. Communication Management: Maintaining open and regular communication with partners via phone, email, and online platforms, providing timely updates and status reports on issues. Relationship Building: Developing strong working relationships with partner contacts, understanding their needs and proactively addressing concerns to foster mutual trust and satisfaction. Performance Monitoring: Tracking key partner metrics, identifying areas for improvement, and reporting on partner performance to internal stakeholders. Partner Training: Delivering training sessions to partners on new features, updates, and best practices to maximize their utilization of the company’s platform.