Sales Operations Analyst

Sales Operations Analyst

Transforming sales to become a future-ready and digital B2B revenue engine. Supporting the sales for license, training, pricing, budgeting, and negotiation - Backend support. Equip sales teams with the right content, training, and data to drive sales activity.

We are looking for proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices. Experience with CRM systems like Salesforce, or similar platforms. Experience in managing sales pipeline and opportunities. Leading reviews and meetings for pipeline commitments. Strong communication and interpersonal skills to effectively interact with customers and sales team. Proficiency in CRM software and data management tools. Excellent organizational skills and attention to detail. Ability to prioritize tasks and meet deadlines. Basic understanding of sales principles and processes. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Ability to establish strong client relationship. Ability to manage multiple stakeholders. Adaptable and flexible. Collaboration and interpersonal skills. Problem-solving skills.

Roles and Responsibilities:

• Lead Qualification and Management: Qualify incoming leads by assessing their needs and potential fit with the company’s offerings. Identify and research potential new customers to build prospect lists. Assign leads to appropriate sales representatives based on territory and qualification.
• Sales Process Support: Prepare sales presentations, proposals, and customer-specific documentation. Update and maintain CRM system with accurate customer data, including contact information, sales activities, and opportunity status. Coordinate scheduling of sales meetings and demos with prospects and clients.
• Customer Account Management: Provide customer service and support to existing clients, addressing inquiries and resolving issues. Track customer account details, including purchase history and contract information. Assist with renewal process for existing contracts.
• Data Analysis and Reporting: Generate sales reports and dashboards to track performance metrics, identify trends, and inform sales strategies. Analyze sales data to identify potential areas for improvement and provide insights to sales leadership.
• Administrative Tasks: Manage sales-related paperwork, including contracts, purchase orders, and invoices. Coordinate with other departments (marketing, customer service) to ensure seamless customer experience.