Sales Operations Senior Analyst

Sales Operations Senior Analyst

Transforming sales to become a future-ready and digital B2B revenue engine. The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles. Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action.

Proven experience in sales training within a BPO environment, preferably with a focus on sales operations. Strong understanding of sales methodologies, CRM systems, and best practices. Excellent communication, presentation, and facilitation skills. Ability to design engaging training materials and adapt training delivery based on audience needs. Strong analytical skills to interpret sales data and identify training areas for improvement. Proficiency in Microsoft Office Suite and learning management systems. Ability to establish strong client relationship. Ability to manage multiple stakeholders. Adaptable and flexible. Collaboration and interpersonal skills. Problem-solving skills.

Roles and Responsibilities:

• Sales Ops Trainer is responsible for designing and delivering comprehensive training programs to new and existing sales representatives within a Business Process Outsourcing (BPO) environment, focusing on sales operations processes, CRM usage, and best practices to optimize sales performance and achieve company targets; this role involves creating training materials, conducting classroom sessions, assessing trainee progress, and providing ongoing coaching to ensure adherence to sales methodologies and quality standards.
• Curriculum Development: Develop and maintain comprehensive sales operations training curriculum covering topics like sales process, lead management, CRM system navigation, product knowledge, objection handling, closing techniques, and compliance guidelines.
• Onboarding Training: Conduct new hire training sessions to familiarize new sales representatives with company culture, sales processes, CRM tools, and product offerings.
• Delivery of Training: Deliver training sessions using various methods including classroom lectures, role-playing exercises, simulations, and e-learning modules.
• Performance Evaluation: Monitor trainee performance during training sessions, assess their progress through quizzes and practical assessments, and identify areas for improvement.
• Coaching and Mentorship: Provide ongoing coaching and support to sales representatives post-training to ensure they effectively apply learned skills in real-world scenarios.
• Quality Assurance: Regularly review sales calls to ensure compliance with sales process, quality standards, and customer service expectations.
• Data Analysis and Reporting: Analyze sales data to identify training needs, track the effectiveness of training programs, and report key metrics to sales leadership.
• Collaboration with Sales Management: Collaborate with sales managers to identify specific training needs, align training objectives with overall sales strategy, and address performance gaps.

Any Graduation