Sales Programs & Dispute Management Specialist

Sales Programs & Dispute Management Specialist

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

The Sales Programs & Dispute Management Specialist is responsible for implementing, and administering sales MDF (Marketing Development Funds), ensure accuracy in payouts and resolve discrepancies.

The specialist will collaborate closely with the client, sales operations, and finance teams to ensure that all program activities are compliant, data-driven, and aligned with business objectives.

Key responsibilities:

• MDF Planning: Work with the Client Sales Leadership team to define the objectives, MDF plans and strategy
• Program Administration: Implement and manage sales MDF plans and commission programs, maintaining accuracy in metrics, targets, payout structures, and performance thresholds.
• Case & Dispute Management: Review and investigate claims or discrepancies related to sales incentives and MDF payouts, ensuring timely and accurate resolution.
• Data Analysis: Analyze sales and program data to assess performance, detect anomalies, and provide actionable insights.
• Compliance Oversight: Ensure all MDF and sales programs comply with company policies, regulatory requirements, and client guidelines.
• Stakeholder Collaboration: Work closely with the client, finance, and operations teams to manage escalations, exceptions, and policy clarifications.
• System Administration: Manage the sales MDF calculation system, ensuring accurate data input and timely commission payouts
• Offer comprehensive consultation to partners: training, onboarding, finance queries, analytic and exception handling, ensuring seamless integration and adherence to the partner program protocols (voice and email)

Required Qualifications:

• High school Diploma
• Advanced English (C1)
• 3+ years of experience in Claims, Disputes, Sales Operations, or Financial Case Management in a BPO or corporate environment
• Strong analytical and investigative skills with proven ability to identify and resolve data discrepancies
• Experience managing large data sets and working with CRM or ticketing systems (Salesforce preferred)
• Experience in onboarding processes, including documentation and compliance checks
• Strong interpersonal skills

Preferred Qualifications:

• Advanced Portuguese (C1)
• Expertise in implementing and structuring sales MDF plans, including commission structures and performance-based rewards
• Understanding of sales processes, key performance indicators (KPIs), and sales methodologies
• Proficiency in Excel, Power BI, or similar analytical tools
• Ability to manage multiple projects simultaneously, meet deadlines, and prioritize tasks

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.