Inside Sales/ CSR

Join Our Team at Ace Handyman Services

Are you looking for a way to turn your communication, sales prowess, organizational strengths and customer-focused mindset into a rewarding career? Consider joining our team at Ace Handyman Services!

Ace Handyman Services is a nationally recognized brand in the home improvement and home repair industry. As our locally owned Madison Flowood business continues to grow, we are looking for a highly organized and motivated individual to join our office team in a key customer-facing role.

This position is a great opportunity for someone who can think critically, enjoys structure, accuracy, and meaningful customer interaction; and who takes pride in keeping things running smoothly behind the scenes. You'll work closely with the general manager, and leadership team in a supportive, collaborative environment where your strengths are valued and your work makes a real impact every day.

Prior construction or trades experience is helpful, it will set you apart, and put you on the ground running. We will train the right person on our systems and processes using proven tools and support.

If this sounds like the career you've been looking for and your talents are aligned, let's connect.

Here are just some of the benefits you'll enjoy:

• Work from home/office hybrid
• Positive work environment
• Competitive pay $18.00-$21.00/hr
• Cell phone allowance
• Access to Health Insurance
• Dental
• Vision
• Paid Holidays
• Vacation
• 401K
• Performance bonuses
• Weekends Off
• M-F 8:00am – 5:00pm
• Advancement and growth opportunities
• Regular performance views

Job Responsibilities

As an Inside Sales, Customer Service & Team Coordinator for our Ace Handyman Services Madison Flowood office, you will be responsible for managing customer communications, selling & booking jobs, supporting sales conversations, and coordinating schedules for our field team. Your role will include:

• Answering phones, booking jobs, reviewing inbound emails, text messages, responding to customer calls, and following up on online leads in a timely and professional manner
• Educating customers on our services, capabilities, pricing structure, and availability
• Building estimates and guiding customers through service decisions primarily by phone, text, and email
• Scheduling and coordinating jobs using our dispatching and scheduling software
• Maintaining accurate customer records, job notes, and sales activities within our CRM system
• Monitoring job progress and assisting technicians in real time in the field, communicating with clients, and ensuring jobs are running as expected
• Auditing job actions and information to ensure accuracy and completeness before being closed out, you have extreme attention to detail
• Communicating schedule updates and changes clearly with customers and field technicians
• Working closely with the GM and leadership team to support smooth daily operations
• Completing daily administrative and operational tasks using a structured checklist
• Available to work locally between the hours of 8:00am – 5:00pm CST Monday- Friday.

Qualifications

The ideal candidate for this role brings a balance of inside sales skills, customer service, organization, and attention to detail. Qualifications include:

• High school diploma or GED
• 2+ years of experience in inside sales, customer service, scheduling, or a related role
• Comfort speaking with customers on the phone and guiding conversations professionally
• Strong organizational skills with close attention to detail
• Ability to manage multiple tasks while maintaining accuracy
• A positive, solution-focused approach to customer interactions
• Willingness to learn new systems and adapt to technology
• Strong written and verbal communication skills
• Ability to work collaboratively as part of a small, close-knit team

Additional Experience (sets you apart)

• Experience with CRM or field service management software (ServiceTitan preferred)
• Inside sales or call-based sales experience, Pipedrive, SalesForce, Hubspot, CRM experience
• Prior experience in home services, trades, or a service-based business
• QuickBooks or administrative accounting exposure

Work Schedule

• Work From Home/Office Hybrid
• Monday through Friday
• Business hours aligned with office operations

If you enjoy inside sales, supporting customers through clear communication, and working in an environment where your attention to detail truly matters, we'd love to learn more about you.

Please submit your resume and a brief cover letter for consideration.