Sales Operations Analyst

Sales Operations Analyst

As a Sales Operations Analyst, you'll play a key role in helping our organization achieve its strategic goals and drive operational excellence. You'll work closely with our customer-facing teams to maximize the impact of our sales technology and business metrics/analytics. This is a fantastic opportunity to work on high-impact sales efficiency projects within our rapidly growing Revenue Operations team.

You'll use your creativity and leadership skills to navigate between Salesforce, spreadsheets, and meetings, all while working on exciting projects that will shape the future of our sales team. This role offers a ground-floor opportunity for a motivated self-starter to gain valuable experience and advance quickly. In addition to your main responsibilities, you may also perform sales and compensation analytics, including data mining and transforming information into business intelligence to help achieve our strategic sales objectives. We're looking for someone who's ready to roll up their sleeves and dive into the sales process and day-to-day operations. You'll need strong personal, analytical, and operational skills to work closely with our business team as we grow to the next level.

Responsibilities:

• Collaborate with teams across the globe to understand their operational and strategic needs.
• Ensure consistent use of sales technologies and best practices across teams.
• Create dashboards and reports to track performance and process efficiency.
• Design dashboards to help sales teams stay on top of their daily functions.
• Build and standardize business reporting for strategic analysis and internal business review.
• Update Salesforce as needed, maintain records, and run standard ad-hoc reports.
• Provide day-to-day support to the global sales leader organization, including demonstrating sales processes, developing reports and dashboards, and answering related questions.
• Develop data infrastructure and other tools to make analytics easier and more effective.
• Produce ad-hoc analyses to help the team understand customer behavior and drive decision-making.
• Be a thought leader and go-to expert on data resources and tools.
• Implement best practices for data integrity, including database cleanup and ensuring data quality.
• Perform data validation and end-user testing of dashboards to ensure accuracy and usability.
• Work closely with sales and marketing teams to apply best practices and processes to platform strategies.
• Support sales leaders with managing opportunity pipelines and planning requirements.
• Support the commission calculation and forecasting process.

Requirements:

• 2-3 years of relevant work experience in Sales Operations, Sales, Marketing, Finance, or related fields.
• Strong time and project management skills to help scope and prioritize projects.
• Proven ability to thrive in a high-paced environment and respond to urgent requests.
• Strong attention to detail, ensuring accuracy in work that goes to senior leadership.
• Excellent teaching and influencing skills to train people on new tools and processes.
• Flexibility and adaptability.
• Excellent communication/interpersonal skills, comfortable working with stakeholders at all levels.
• Strong data skills, able to handle large datasets in Excel/Sheets systematically.
• Deeply data-driven, naturally curious, and passionate about building data-driven organizations.
• Intermediate/Advanced Salesforce experience (reporting, building dashboards, light admin).
• Organized, detail-oriented, and strategically focused self-starter able to juggle multiple projects.

Bonus Points For:

• Experience with technology like Outreach, Chorus.ai, DiscoverOrg, LeanData.
• SQL/BI experience building dashboards in Tableau

Benefits & Perks for permanent full time employees:

• Competitive Pay
• Parental Leave Top-up
• Health Benefits and Life Insurance Coverage Upon Your First Day
• RRSP Matching
• Flexible Vacation
• Employee and Family Assistance Program
• Full access to the LinkedIn Learning Library
• Internal Mentorship Program
• Employee-Led Employee Resource Groups
• A beautiful office space located in Liberty Village, Toronto
• Participation in our Points-based Employee Recognition Program
• Opportunities for professional development and career growth

Our work environment:

Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.