Sales Operations & Innovation Manager

Sales Operations And Innovation Manager

The primary mission of the Sales Excellence team is to steer cross-GBU initiatives related to Sales and Delivery, with a focus on Front Office or Sales Operations related processes.

The Sales Excellence & Innovation Manager provides sales leaders and reps with resources to drive growth and success. Partnering with the global sales teams GBU Sales Operation team, the Sales Excellence & Innovation Manager will develop and execute impactful, data-driven solutions for driving sales growth and efficiency.

Through a deep immersion in the day-to-day of revenue teams, the main responsibility of the Sales Excellence & Innovation Manager is to build support and momentum to drive growth mindset and results on the frontline. He/She will tactically execute and drive deliverables, ensuring that sales efforts deliver on targets set and beyond.

Key responsibilities include:

Project Management: Support or co-lead cross-GBU (Global Business Unit) projects related to Salesforce technology (e.g., Data Cloud, AI agents) and other group-wide initiatives such as the Global Delivery Dashboard or Client Master Data.

Drive AI & Digital Innovation: Act as a central point of contact for AI-related initiatives within the Sales domain by capturing and maintaining visibility of ongoing projects across the organization. Proactively identify and help steer use cases with cross-functional or company-wide relevance, ensuring alignment with strategic priorities. Create regular visibility on group-relevant developments, updates, and best practices to foster transparency, collaboration, and scalable innovation.

Stakeholder Alignment & Collaboration: Facilitate alignment of business needs across GBUs, geographies, and global teams to create a high-level cohesive direction, for Sales and Delivery. Use structured methodologies (e.g., OKRs, RACI) to translate stakeholder requirements into actionable plans and track impact on revenue growth (e.g., YoY sales uplift %, pipeline conversion rate).

Evaluation of metrics and impact: Design, implement metrics and KPIs to pro-actively follow and anticipate targets achievement and decide corrective measures if needed.

This role has a key responsibility in driving results, pipeline reviews, and Salesforce Data Quality.

About you:

• 2-5 years working experience in an Innovation/enabling function with strong focus on sales results and IT team/technology solutions provider.
• Proficient/Certified Salesforce CRM expertise. Expertise in other sales & marketing digital tools a plus.
• Demonstrated business, professional and sales/customer acumen, with the ability to develop credibility quickly with stakeholders.
• Proven experience in sales reporting and data analysis, with the ability to assess and measure the success of business solutions.
• Strong collaboration and teaming skills are required.
• Highly motivated and innovative with the right amount of energy and enthusiasm.
• Strong organizational skills and attention to detail.
• Excellent oral and written communications skills, including the ability to relate and interact with both Senior Management as well as Sales professionals.
• Ability to influence without direct authority for people and resources at multiple organization levels and across geographic and organizational boundaries.
• Strong ability to deliver results and execute independently with minimal direction.
• Bachelor's degree preferred, or requisite work experience with a minimum of ten (10) years of sales operations, sales training, and/or sales leadership experience, along with a thorough understanding of sales and strategic account management best practices and Sales Tools such as Salesforce.com.
• Commercial Diploma or Bachelor's degree in Business Administration or related subjects.
• Travel Requirement: Occasional

Why choose us?

It's an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We're proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 40,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart, Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi-brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team, and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.