Director Sales Academy EM

Job Title

Purpose/Mission

This role is responsible to drive operational excellence and establish a winning culture within the function. Use the knowledge and experience to engage and empower direct and indirect teams so that the functional goals are delivered. Ensure that systems and resources are made available for the teams to perform at the highest level. Create clarity and operate with confidence and cross-functional collaboration. Influence and challenge stakeholders and partner. Look for best practices within and outside organization and improvise the execution. With all these practices, ensure that the targeted audience are enabled and empowered to achieve the business goals through training and development and specific HR initiatives.

Key Responsibilities

Functional.

Sales Academy: 50%; Retail HR & Talent Initiatives: 40%; DTC Operations' Initiatives: 10%

• Embed and live up to a People First mentality
• Translating company strategic goals in team-specific actions and business plans. Control and monitor performance and results
• Direct or indirect management and engagement of team of functional experts
• Effective allocation and managing of time and resources to deliver results
• Inspire & promote a high-performance culture with the teams by setting clear expectations, holding employees accountable, creating an effective and efficient work environment, and setting goals that focus the team on key drivers that impact success.
• Identify and manage learning and HR projects that impacts business and consumer experiences positively
• Lead end-to-end learning process from need analysis to evaluation and improvisation
• Drive consistent implementation of learning programs & processes across clusters and channels to establish a culture of learning and continuous personal development
• Set Sales Academy program deployment and delivery standards and guidelines to ensure consistent delivery of programs to the desired result and impact; aligned with key stakeholders
• Provide feedback and consultancy on programs execution upstream to GSA and downstream to clusters
• Carry out analysis and suggest priorities for HR & Talent focused initiatives along with HRBP for Retail & Field Leadership teams
• Lead and own the People Pillar within the DTC Strategy working along with the Market Talent & HR teams
• Take ownership for Talent Management processes to grow, develop and retain talents
• Develop the functional teams to establish a team of best-in-class talent and create a succession pipeline
• Support Market Operation's teams for execution of Operations, Omnichannel and Digital initiatives
• Manage and optimize the training budget

Key Relationships:

• EM Sales Academy
• Global Sales Academy
• Global, Market & Cluster Retail HR
• WHS, DTC Operations and Excellence
• Market Merchandising
• Market Business Units
• Cluster GMs

Professional Background:

• Functional: > 10-12 years in Sales / Retail Training; > 2 years' experience in Sales / Retail operations or service and selling
• Industry: ideally in apparel/fashion/shoes or FMCG
• Leadership: > 5 years as People manager; multi markets/global experience > 3 years
• Exposure: Sports, Human Resources, Talent, Instructional Design, Content & Program Development

Educational Background:

• University degree in human resources
• Training relevant certifications

Knowledge, Skills & Abilities:

• Digital mindset & ability to maximize on the available tools and resources
• Strong verbal and written communication abilities with fluency in English
• Critical analysis and decision making
• Influencing and stakeholder management
• Geographical mobility and work travels