Contributes to achieving or exceeding sales figures and KPI targets by:
Building an emotional connection with customers and embodying brand values
Serving customers, selling, and executing store operations diligently
Responsibilities:
Knows the store goals and individual targets and actively works towards achieving or exceeding them, utilizing all available resources
Meets or exceeds customer expectations and drives sales and brand awareness by applying appropriate elements of the customer framework
Builds an emotional bond with each customer by acting as a passionate and enthusiastic brand ambassador
Actively incorporates basic knowledge and facts about seasonal products into the service approach
Maintains an appealing, pleasant environment in which customers enjoy shopping, focusing on visual merchandising, order, and cleanliness
Adheres to the rules and procedures (SOM regulations) that apply to the store and maintains a safe shopping and working environment
Ensures that the product range is available to customers by helping to deliver and replenish the sales floor when necessary
Minimizes losses by always being mindful of inventory when serving customers
Trains new employees (if applicable)
Works productively and respectfully with team members to achieve or exceed store goals
Completes all required training programs and successfully applies them in their work
Demonstrates ongoing willingness to learn and takes advantage of all opportunities to advance their development and improve their performance
Cashier duties (if applicable):
Ensures correct payment processes including careful handling of goods
Conducts cash register closings meticulously
Completes sales quickly and accurately and adheres to the prescribed guidelines for securing the cash balance (if applicable)
Endless Aisle (if applicable): Informs customers about the new order/sales option in the online shop and uses the Endless Aisle tablet to provide product descriptions and/or customer feedback about products during the sales process
Click & Collect (if applicable): Monitors and oversees new online orders that have been placed by online customers and need to be reserved, packed, and handed out to customers in the store
Ship from Store (if applicable): Monitors and oversees new online orders that need to be shipped to customers
Authorities: NA
Main contacts: Customers, colleagues, and supervisors
Knowledge, Skills, and Abilities: Retail professional competencies, RP expectations
Required education and experience/minimum requirement: 0-3 years of retail experience, preferred sales training, basic English proficiency, fundamental spelling and math skills, and communication ability