Senior Director, Global Sales Operations

Sr. Director, Global Sales Operations

The Sr. Director, Global Sales Operations is a strategic leadership role responsible for driving efficiency, effectiveness, and scalability across the global sales organization. This individual will oversee forecasting, reporting, performance analysis, sales process optimization, CRM and sales technology management, and operational excellence initiatives to maximize sales productivity and revenue growth. The Sr. Director will work cross-functionally with sales leadership, finance, marketing, and other key stakeholders to ensure alignment with corporate objectives. They will also drive automation and innovation within sales operations to enhance data-driven decision-making and sales team performance.

Key Responsibilities:

• Lead global sales forecasting, planning, and budgeting processes, ensuring accuracy, consistency, and alignment with company objectives.
• Develop and implement KPIs and performance measurement frameworks to drive data-driven sales decisions.
• Partner with sales leadership to define and optimize sales territories, quotas, and incentive compensation programs to drive performance.
• Continuously analyze sales performance data to identify trends, gaps, and opportunities for revenue acceleration.
• Own the end-to-end sales process, proactively identifying areas for improvement, automation, and efficiency gains.
• Work closely with sales leaders to streamline workflows, eliminate bottlenecks, and enhance the overall sales cycle.
• Develop and enforce the best practices for sales execution, pipeline management, and deal progression. Collaborate with marketing to enhance lead management processes and improve sales funnel conversion rates.
• Oversee the selection, implementation, and optimization of sales technology, including CRM (Salesforce, HubSpot, or similar), sales enablement platforms, analytics tools, and AI-driven insights.
• Ensure CRM data integrity and drive adoption among sales teams through training and support.
• Leverage automation and AI-driven insights to enhance sales productivity and forecast accuracy.
• Evaluate emerging sales technologies and recommend solutions to improve efficiency and effectiveness.
• Partner with Finance and HR to manage sales compensation plans, ensuring alignment with business goals and driving sales motivation.
• Work closely with marketing to align sales and demand generation strategies, optimizing lead qualification and conversion processes.
• Collaborate with customer success teams to improve customer retention and upsell/cross-sell strategies.
• Act as a liaison between sales and executive leadership, providing insights and recommendations for business growth.

Success Metrics & Accountabilities:

• Achievement of sales growth, revenue targets, and strategic business objectives.
• Increased efficiency and effectiveness of sales processes, driving higher productivity.
• Optimization of CRM adoption, data accuracy, and reporting for enhanced decision-making.
• Effective allocation of resources, technology, and training to maximize sales performance.
• Implementation of sales enablement programs that drive measurable impact.

Qualifications & Experience:

• Bachelor's degree in business administration, Sales, Marketing, Finance, or related field (MBA preferred).
• 10+ years of experience in sales operations, with at least 5 years in a leadership role supporting global sales teams.
• Proven track record of driving revenue growth and optimizing sales performance in B2B technology, SaaS, IoT, or telecommunications industries.
• Deep expertise in sales strategy, process improvement, forecasting, analytics, and CRM management.
• Strong understanding of sales compensation models, territory planning, and quota management.
• Proficiency in sales technology platforms (e.g., Salesforce, HubSpot, Clari, Gong, Outreach) and advanced reporting tools (e.g., Power BI, Tableau).
• Exceptional analytical, problem-solving, and decision-making skills with a data-driven mindset.
• Strong leadership and communication skills, with the ability to influence cross-functional teams and senior executives.
• Experience managing and scaling in a fast-paced, high-growth environment.

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may also be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to: relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $160,000 to $175,000. Aeris offers a comprehensive package of benefits including paid time off, medical / dental / vision insurance, and 401(k) to eligible employees. Aeris walks the walk on diversity. We are a brilliant mix of varying ethnicities, backgrounds, religions, cultures, sexual orientations, gender identities, ages and professional/personal/military experiences - and that's by design. Different perspectives are essential to our culture, innovative process and competitive edge. Aeris is proud to be an equal opportunity employer. As part of our hiring process, Aeris may conduct background checks to verify the information provided in your application and assess your suitability for the role. The scope and type of checks will comply with the applicable laws and regulations of the country where the position is based. Additional detail will be provided via the formal application process.