Sales Ops Analyst III

Sales Operations Analyst III

Sales Operations Analyst III serves as a strategic partner to Sales, Contracts, Proposals, and Finance by driving operational excellence across the sales cycle. This role is responsible for delivering accurate reporting, forecasting, and analytics while ensuring data integrity within the CRM and sales systems. This position will own critical processes such as quoting for new and existing customers, partnering with Accounts Receivable to establish customer accounts. The role also requires strong sales operations experience in managing opportunity pipelines and analyzing orders versus actuals to provide leadership with clear visibility into performance and trends.

Position Responsibilities:

• Drives and performs data analysis activities for alignment between CRM and finance tools
• Develops tools to review and analyze sales and forecasting related data to meet forecasting goals. Identifies efficiency opportunities and inconsistencies as well as techniques and methods for finding solutions
• Proactively communicates and coordinates with BD personnel and Business Segment Lead on Opportunity Forecast Data that requires immediate attention based on analysis or notification
• Has a thorough understanding of the business needs to drive process improvement
• Drive the adoption, usage and reliance of AV Salesforce by the BD Team and other Functional Groups
• Maintains and audits CRM tool for data integrity. Applies enhancements
• Drive and support the continuous improvement of Forecasting accuracy by adherence to processes, responding to notifications and daily coordination with the respective BD/PM owner and Business Segment Leads
• Develops and drives streamline data collection processes for Market Segment leads in order to improve operational efficiency within the Business Development organization as a whole
• Assists with the development and presentation of executive level presentations, ensuring data is accurate and consistent
• Evaluate and approve the appropriate metrics to be used to evaluate sales efficiency and productivity
• Works closely with Manager to drive current processes and identify areas for process simplification & improvements to support BD activities and objectives and goals
• Works collaboratively with Functional groups as needed in support of BD activities, department objectives and compliance
• Has a critical impact on the sales target KPI's and BD team success
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise
• Travel to trade shows to assist Business Development (BD) team in customer engagements and meetings to enhance follow-on orders
• Builds and maintains strong relationships directly with customers and end-users to ensure their expectations are being met and exceeded
• Determines methods and procedures to assignments and may serve as informal team lead
• Uses expertise to develop, train and apply process improvement objectives across the department and sales organization
• Coordinate and support customer visits, on-site meetings, and executive briefings to ensure a seamless experience for both customers and internal stakeholders.
• Ensure accuracy and integrity of CRM and sales-related data (Salesforce)
• Up to 20% travel within the Continental U.S. may be required
• Other duties as assigned

Basic Qualifications:

• Bachelor's degree in related discipline is required or equivalent combination of education, training, and experience
• 5+ years' relevant sales and/or sales operations experience
• Expert level in MS Office applications with demonstrated proficiency working with ERP/CRM tools
• Experienced in sales and customer service practices, as well as relevant Sales reporting

Other Qualifications & Desired Competencies:

• Demonstrates effective problem-solving, multi-tasking, analytical, interpersonal and communication skills.
• Demonstrates competency in completing tasks in resourceful and effective ways. Suggests sales process improvements
• Works on assignments that may be complex in nature and offers implementable solutions to problems
• Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties
• Displays strong initiative and drive to accomplish goals and meet company objectives
• Takes ownership and responsibility for current and past work products
• Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company
• Consistently demonstrates teamwork, collaboration and puts the success of the team above one's own interests

Physical Demands:

• Ability to sit, stand, stoop, reach, lift (up to 10 lbs.), bend, etc. Hand and wrist dexterity to utilize the computer.
• Ability to work in an office environment (Constant)

The salary range for this role is: $78,986 - $112,035. AeroVironment considers several factors when extending an offer, including but not limited to, the location, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations ("ITAR") and/or the Export Administration Regulations ("EAR"). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment's determination that it will be able to obtain an export license in a time frame consistent with AeroVironment's business requirements. A "U.S. person" according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements.