Sales Support Representative

Sales Support Representative

At Aerowave Technologies, we measure success by the number of our clients' lives we connect. Our goal is to connect 75,000 lives in 2031, over 10x the number of lives we connected in 2021. We have provided safety and security technology solutions, specifically two-way radio systems and surveillance and access control solutions, to a diverse and growing base of blue-chip clients for over 20 years. We take enormous pride in our reputation for providing exceptional client service and highly value the relationships we've built with our clients.

Aerowave runs on the Entrepreneurial Operating System (EOS) to strengthen six key components of our business: Vision, People, Data, Process, Issues, and Traction.

We have built our culture around four Core Values:

1. Our Client is our North Star
   • We adapt and adjust to serve our clients above all else
2. Win Together
   • We encourage each other to make a positive impact every day
3. Continuous Improvement
   • We make a little progress every day, leading to BIG results
4. Deliver Solutions, Not Excuses
   • We solve challenging problems and hold ourselves accountable. We don't blame others.

We hire, review, reward, and recognize our coworkers based on these Core Values. It's critical that you share these values to succeed at Aerowave.

About the Role

As a Sales Support team member, you're the behind-the-scenes engine that keeps our sales process running smoothly. You'll own quoting, FCC licensing, and order processing for our inside and outside sales teams. Your work ensures clients get accurate proposals, clean paperwork, and a smooth experience from first request through delivery. This is a great fit for someone who loves details, enjoys supporting a sales team, and wants to be close to revenue without carrying a quota.

What You'll Do

• Build and update quotes for radios, accessories and services.
• Process orders accurately and coordinate with internal teams to ensure correct equipment, pricing, and terms.
• Manage FCC licensing paperwork and renewals, working with both clients and internal stakeholders.
• Review quote/ordering requests from Inside Sales and AEs for completeness and clarity.
• Communicate proactively with sales reps on missing information, timelines, and next steps.

How We Measure Success

• Quote and order accuracy (minimal kickbacks and corrections).
• Turnaround time from request to completed quote/order.
• Internal "customer" satisfaction from AEs and Inside Sales.
• Contribution to smooth, error-free client deliveries and renewals.

What You Bring

• 1-3+ years in sales support, quoting, order management, customer service, or operations.
• Strong attention to detail and comfort working with numbers, SKUs, and structured data.
• Experience working with a CRM and/or ERP system (HubSpot/NetSuite or similar) is a plus.
• Clear written and verbal communication with both internal teams and external clients.
• Organized and reliable - you can juggle multiple requests and still hit deadlines.

What We Offer

• Competitive base salary plus company performance-based bonus.
• A stable role that's close to the action and revenue, without a sales quota.
• A team that genuinely relies on and appreciates strong Sales Support.
• Opportunities to grow into other roles as we scale.
• The satisfaction of helping organizations stay safe, secure, and connected through your work.