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Head Of AM Sales
Define and implement effective upsell strategies to enhance customer retention and satisfaction.
Lyon, Auvergne-Rhône-Alpes, France
Senior
2 weeks ago
Agicap
Agicap provides financial management software for businesses to streamline cash flow and budgeting.
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✨ About The Role
- The Head of AM Sales will oversee the Account Management department in a rapidly growing scale-up environment.
- The primary mission includes driving customer satisfaction, retention, and growth through effective team management.
- Responsibilities include recruiting, training, and managing teams to ensure optimal service delivery to clients.
- The role requires tracking and analyzing critical KPIs such as Net Revenue Retention and customer satisfaction metrics.
- The candidate will be responsible for preparing performance reports and strategic recommendations for senior management.
⚡ Requirements
- The ideal candidate will have at least 3 years of experience in team management, demonstrating strong leadership skills.
- A successful individual will possess a data-oriented mindset, capable of analyzing key performance indicators to drive team success.
- Experience in customer management and a strong business acumen are essential for defining and deploying effective upsell and retention strategies.
- The candidate should be adept at fostering a culture of excellence and energy within their teams.
- Strong communication skills are necessary to effectively manage client feedback and collaborate with various stakeholders.
About Agicap
Agicap provides financial management software for businesses to streamline cash flow and budgeting.