Job Description

The Inside Sales & Digital Program Specialist is responsible for driving online revenue growth and customer engagement through digital sales channels across the APAC region. This role blends inside sales execution with eCommerce program management, focusing on lead conversion, customer onboarding, and digital adoption. The ideal candidate will collaborate cross-functionally to optimize the customer journey, support sales campaigns, and ensure seamless execution of digital initiatives.

Inside Sales Enablement

Support the sales team in identifying and qualifying leads through digital channels.
Engage with customers via email, phone, and virtual meetings to promote eCommerce solutions and drive adoption.
Provide product and solution presentations to customers, tailored to their needs and digital readiness.
Collaborate with field sales to nurture opportunities and close deals via online platforms.

Digital Strategy & Execution

Develop and implement digital sales strategies aligned with regional business goals.
Identify and target customer segments with high potential for digital conversion.
Analyze customer behavior and sales funnel data to optimize outreach and engagement.

Customer Experience & Onboarding

Lead customer onboarding for eCommerce platforms, including training and support.
Gather and act on customer feedback to improve digital tools and processes.
Ensure a smooth and intuitive online buying experience.

Performance Monitoring & Reporting

Track KPIs such as conversion rates, digital adoption, and online revenue.
Generate insights and reports for sales leadership to inform strategy and decision-making.

Cross-Functional Collaboration

Work closely with Marketing, Compliance, Customer Service, and IT to align digital initiatives.
Support online campaigns and promotions to drive traffic and engagement.

Technology & Process Optimization

Assist in integrating new tools and technologies to enhance inside sales and eCommerce capabilities.
Ensure backend systems are aligned with sales workflows and customer needs.

Qualifications

Bachelor's degree or equivalent experience in Business, Marketing, or related field.
Work experience - 18 to 24 months
Strong communication and presentation skills.
Analytical mindset with proficiency in Excel, CRM tools (e.g., Salesforce), and eCommerce platforms.
Self-starter with a customer-centric approach and a passion for digital transformation.
Some experience required; training will be provided.

Additional Details

This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

10% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Sales

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Inside Sales & Digital Program Specialist – APAC Region

Agilent Technologies

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