Analyst, Quality Sales Review, Compliance

About The Role

To meet various regulatory expectations by conducting quarterly BSC reviews and carrying out internal investigations in respect of any market misconduct committed by representatives.

We are looking for:

• Fulfill requirements under BSC framework via BSC reviews, customer call surveys, reviews of Mystery Shopping cases, and assignment of quarterly BSC grades to representatives and supervisors
• Conduct investigations by interviewing with relevant parties such as reps, leaders and clients, obtaining and assessing documentary evidence of alleged misconducts, and providing outcomes of investigations
• Prepare investigation reports, documenting the investigator's assessment and recommendations
• Mete out disciplinary actions in accordance to the Company's Market Conduct Standards
• Analyse common trends to identify high-risk representations and agencies
• Conduct portfolio reviews of high-risk representatives (through use of data analysis)
• Provide consult to partners on BSC related matters
• Performs other responsibilities and duties periodically assigned by supervisor to meet operational and/or other requirements

What you will have:

• Min Diploma
• Insurance sales advisory experience preferred
• Market conduct and/or Balanced Scorecard experience preferred
• CMFAS 5, 9 and HI certified is a plus

Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way!

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.