Strategic Accounts Sales Support Specialist

Strategic Accounts Sales Support Specialist

Location: Germantown, WI (LLC Support) - Management

How Will You Contribute and Grow?

We are hiring! At Airgas, we respect, honor and value diversity. We are invested in cultivating a dynamic and inclusive culture.

Strong passion for fostering an environment of diversity, inclusion and respect.

Experience with developing, contributing, and supporting Airgas' commitment to a world-class service, exceeding customer expectations and building brand loyalty.

This position is a hybrid role located in Germantown, WI.

This position requires a high level of initiative, curiosity and potential to go beyond the described role as the team responsibilities evolve.

Experience with contracts is highly desired.

Excellent Benefits: Airgas offers a full benefits package that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more! Benefits start after 30 days of employment.

Job Description Summary: The Sales Support Specialist serves as a centralized point of contact to commercial leaders and strategic account stakeholders across the business. This role is responsible for providing sales support, contract implementation, and resource coordination to drive business success.

Essential duties and responsibilities include the following. Other duties may be assigned.

Assist the commercial team in managing customer contracts, including coordinating and communicating with internal teams as needed.

Develop a clear understanding of customer requirements, contractual commitments, and service requirements to ensure alignment with internal business processes and best practices.

Ensure commercial expectations translate to business processes and systems and that cost and fee considerations are consistent with and appropriate for the contract type, market standards, investment requirements, and other support factors are reviewed and approved during the contract review process.

Collaborate with subject matter experts and stakeholders to establish appropriate implementation timelines and documentation required for rollout.

Coordinate the ramp-down and transition of Migrated and De-marketed Strategic Accounts.

Maintain details and organize files for each contract which will include the original contract, relevant correspondence, changes/deviations, amendments, and clarifications.

Work in partnership with the commercial team and business stakeholders to scope new requests, action deliverables, communicate and disseminate information. These may include but are not limited to: report generation and analysis, including relevant financial and price exhibit views; coordination of new account set-up, changes, &/or customer master information changes; coordination of customer credit review; assist in resolving customer related order to cash issues; communicate with key stakeholders, share information as needed, and provide timely progress reports on outstanding requests; promote adoption of best practices within the Business Management Team that are in alignment with Strategic Account profitability goals; identify and communicate process improvement areas; responsible for aiding in own self-development by being available and receptive to all training made available by the company; maintain documentation of and development of processes; special or other duties as assigned.

Are You a Match?

Required Qualifications:

High School Diploma or equivalent

2+ years inside sales, customer service or relevant Airgas/industry experience

Strong written and verbal communication skills

Relevant Microsoft Office or Google Suite experience

Demonstrates the ability to prioritize, multi-task and meet deadlines

Displays business acumen through strong communication and decision-making skills

Organized, self-motivated, resourceful, proactive individual that is comfortable working both independently and as a team member, taking ownership for assigned work

Outstanding work ethic; driven to meet critical deadlines in a fast-paced environment by managing multiple tasks and adapting to changing priorities

Ability to interact with and take direction from all levels of the Strategic Account team including management, the sales field and other members of the SA Business Management Team

Proven ability to identify and communicate process improvement opportunities

Preferred Qualifications:

Bachelor's degree

Previous exposure to commercial contract terms and conditions preferred

Prior experience manipulating datasets and analyzing data from multiple sources preferred

Knowledge of industrial, medical and specialty gasses, welding and safety products a plus

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Able to talk, hear, and walk sit: use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.

Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects required.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.