Inside Sales Representative

Inside Sales Representative

Rexel USA is recognized as a Great Place to Work! Rexel USA is a leading distributor of electrical supplies, services, and solutions. A career with us offers professional growth, career advancement, and unlimited opportunities to learn and enjoy the work we do. If you're passionate about problem-solving and relationship building, join our team and unlock a world of digital tools, customer integration services, and top-tier products to exceed customer expectations. Benefit from our strong partnerships with leading suppliers to secure and retain new customers. Don't miss the chance to apply for the Inside Sales Representative at Gexpro today! The position of Inside Sales Representative will be based out of Madison, AL! Employee's level and pay will be dependent on their level of experience, knowledge, and capabilities.

Summary

The Inside Sales Representative is responsible for the proactive inside telephone or email sales and marketing efforts with the objective of increased profitable sales. Main duties include establishing and maintaining customer relationships, processing quotes and orders for customers, pursuing product and application knowledge, and prospecting for additional organic growth from the existing customer base.

What You'll Do

• Processes telephone orders by quoting product prices, delivery specifications, and payment terms and by offering substitute products where appropriate.
• Assists outside sales personnel by processing priority transactions.
• Utilizes company digital tools to sell, market, promote, demonstrate products, answer technical questions, and increase business through product sales to new customers and through additional sales to existing customers.
• Prospects for new accounts within a specified geographical territory.
• Manages a defined customer base and establishes and maintains customer relationships.
• Learns and evaluates customer operations to aid in identifying customer objectives, requirements, and preferences. Closes orders and resolves customer issues promptly using root-cause analysis.
• Processes product quotations/proposals and provides continuous follow up throughout the completion of the customer's purchasing cycle.
• Gathers and reports to management information regarding the company, competitors, pricing, products, and current and future market trends.
• Participates in product meetings, product and process seminars, and product training to enhance and maintain personal and product knowledge.
• Pursues product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives, and other available sources.
• Other duties as assigned.

What You'll Need

High school diploma or GED + 2+ years of customer service, sales, or electrical distribution experience.

Knowledge, Skills and Abilities

• Ability to handle basic/intermediate issues and problems.
• Basic/intermediate product and application knowledge essential.
• Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs.
• Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills.
• Ability to prioritize and manage multiple tasks and deadlines.
• Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence.
• Highly self-motivated.
• Familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM).
• Ability to work overtime as needed.

Working Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Environment

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold Occasionally – up to 20%.
• Exposed to electrical hazards; risk of electrical shock None.
• Handles or works with potentially dangerous equipment Occasionally – up to 20%.
• Travels to offsite locations Occasionally – up to 20%.

Physical Demands

• Sit: Must be able to remain in a stationary position Constantly – at least 51%.
• Walk: Must be able to move about inside/outside office or work location Frequently – 21% to 50%.
• Use hands to finger, handle, or feel: Operates a computer and other office machinery Constantly – at least 51%.
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet Occasionally – up to 20%.
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment Occasionally – up to 20%.
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions Occasionally – up to 20%.

Weight and Force

• Up to 10 pounds Frequently – 21% to 50%.
• Up to 25 pounds Frequently – 21% to 50%.
• Up to 50 pounds Occasionally – up to 20%.

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within

We are committed to creating a culture of belonging and an inclusive workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work.