Customer Service Sales Specialist I - (barrow, AK)

Customer Service Sales Specialist I

$1,500 Hiring Bonus! GCI's Customer Service Sales Specialist I will support our GCI's products and solutions and turn our customers into life-long fans. You will bring our world-class technology to customers every day and impact the way they live, work, and play. Provide high quality service and promote GCI's value by proactively acquiring, up selling, cross selling, and retaining customers across applicable product lines.

Essential Duties And Responsibilities At All Levels

Customer Focus And Sales:

• Extensive knowledge of the latest products, coupled with knowledge of the most competitive pricing plans available, utilize exceptional customer service and sales skills to help customers select the best plan and product that will suit their needs.
• Each interaction allows us to build trust, educate customers, and offer a variety of options and solutions.
• Will assist customers in a professional manner by providing the ultimate customer experience.
• Meet and exceed all performance and sales goals/metrics.
• Identify and act upon opportunities to upsell additional products and services to new and existing customers.
• Create a first-class customer service experience.
• Handle all customer service issues in a timely and professional manner.
• Be enthusiastic and professional with your peers and our customers.
• Respond to all customer service inquiries about our products and services; communicate effectively when handling customer inquiries/complaints or when communicating with service in other departments.
• Consult with customers to determine their needs.

Training:

• Remain current and knowledgeable of all GCI products including accessories, service plans, promotions, features, and taxable billing.
• Attend on-going training on GCI products, services, and applications.
• Maintain knowledge of competitor's offers and provide feedback to management about the newest competitor pricing and offers.
• Cross-train within other sub-groups to strengthen network and computer-related technical skills.
• Remain current regarding latest data/entertainment technology and devices.

Competencies

• Accountability
• Basic Principles
• Collaboration
• Communication
• Compliance
• Customer Focus
• Reliability
• Results
• Technical Skills
• Safety & Security
• Proficient Computer Skills And MS Office Knowledge

Additional Job Requirements

This is an entry level sales role requiring the ability to understand, comprehend, and resolve basic issues. Works under close supervision and supports peers and management. Role will develop proficiency and understanding of product lines, devices, accessories, and sales goals.

Minimum Qualifications

Required:

• High School diploma or equivalent.
• Minimum of six (6) months general work experience.

Preferred:

• Previous experience in customer service and sales.
• Telecommunications experience.
• Other telecom industry or job specific certifications.

Driving Requirements

This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

Physical Requirements And Working Conditions

Work is primarily sedentary, requiring long periods using telephones, computer terminals or the equivalent. Work in a standard retail store setting and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Position requires working a rotating flexible scheduled work schedule up to and including overtime, on-call, and/or additional time on weekends, holidays, evenings, and/or additional time before or after core shift hours and at other GCI retail locations when necessary. Work can be intense and stressful due to a high volume of customer interactions that are sometimes emotionally charged. Work in a team environment with a diverse group of people and customers. A neat, clean, professional appearance required; must have consistent, reliable attendance by showing up for work as scheduled with a positive enthusiastic attitude required.

Culture, Engagement, And Connection

At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.