Customer Service Representative / Inside Sales

Csr/Isr At Alphagraphics

As an CSR/ISR at AlphaGraphics, your primary role will be to increase the center's inside sales. This responsibility should always focus on increasing the center's sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.

Customer Service/Inside Sales Responsibilities:

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensures all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer's specifics using "Job Analysis" questions
• Asks probing questions
• Reviews customer's proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively
• Maintains current pricing strategies and customer billing procedures

An AlphaGraphics CSR/ISR performs all business development functions related to Inside Sales, including the following:

• Assists in updating the mailing list database
• Assists sales rep functions and inside production when requested
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keeps customers informed regarding their job's progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to respond timely to customer inquiries

Qualifications:

• Account Management experience is preferred but not required
• Knowledge of printing and prepress requirements a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills

Compensation: $19.00 - $24.00 per hour