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Manager Sales Operations - Remote Eligible

Lead cross-departmental projects to optimize operational workflows and improve service delivery
Remote
Mid-Level
2 days ago
Altice USA

Altice USA

Altice USA is a telecommunications and media company providing cable, internet, and phone services.

Manager Sales Operations

Location: Remote, CO, US, 99999

Brand: Optimum

Are you looking to optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the company for you!

Job Summary

The Operations Manager will be responsible for directing one or more complex projects through implementation in order to meet the business requirements, customer needs and defined drivers. The Operations Manager will ensure successful launch/deployment of various products. This position is the focus to which all processes, communication, accountabilities and procedures are filtered through to ensure an aligned team effort. The key focus of this position is overall management of projects across multiple business groups and ensuring delivery of specific business/customer functionality that is on time.

Responsibilities

Managerial:

  • Develop and implement operational strategies and goals aligned with company objectives
  • Monitor and analyze operational performance to identify areas for improvement
  • Partners to develop/deliver communications regarding the progress, accountabilities and gaps in the progress of assigned projects
  • Prepares requests for proposals and conducts all necessary meetings to facilitate selection of project services/products.
  • Communicate with Business Leaders, written and verbal

Project Management:

  • Directly responsible for managing and overseeing projects: scope, schedule, risk, human resources, communications, procurement, change and methods for measuring results.
  • Coordinates resources to consistently deliver high quality products and services on time.
  • Develops timetables for implementation, monitors and performs strategic analysis for the projects and team results
  • Researches and makes recommendations on procedures to enhance operational efficiencies.
  • Assembles and coordinates project team members; assigns individual responsibilities.
  • Knowledge of the techniques for managing cross-functional teams.
  • Skilled in planning and preparing effective written communications, ideas and concepts
  • Ability to synthesize project information and establish the appropriate scope of a project.
  • Ability to apply strong project management skills and methodologies.

Qualifications

A Bachelor's degree in Business (or Management) or Work Experience - Minimum 7+ years of OPS Management/Project Management

Telecommunications Industry Experience

Extensive knowledge of Microsoft Office and Project

Experience with Executive presentation skills to draft professional, formal briefing material.

Highly developed interpersonal, written and verbal communications

Collaborates with key stakeholders outside own area of expertise

Uses professional concepts and company objectives to resolve complex issues in creative and effective ways.

Demonstrated analytical and problem-solving skills.

Ability to interpret data analyses for operational insights. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.

Ability to work independently and with others at all levels within the organization

Demonstrated facilitation skills and ability to manage meetings with project team members

Determines methods and procedures on new assignments and may coordinate activities of other personnel

Project management training/certification; Project Management Professional (PMP) a plus

Strong understanding of cable industry, digital solutions or customer experience

Knowledge of Sales Force and Business

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

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Manager Sales Operations - Remote Eligible
Remote
Sales
About Altice USA
Altice USA is a telecommunications and media company providing cable, internet, and phone services.