Manager Sales Strategy & Operations

Manager Sales Strategy & Operations

Location: Plano, TX, US, 75024

Brand: Optimum

Requisition #: 10298

Job Summary

The Sales Contact Center Manager of Sales Strategy and Operations will play a critical role in partnering with sales leadership to drive profitable growth and key performance metrics. This role will report to the Director - Sales Strategy & Operations and be responsible for partnering on the development and implementation of sales strategies. Must be an influential partner to ensure the sales organization has the right tools, training, and support needed to drive profitable customer growth.

Responsibilities

• Assist in the development, execution, and quantitative analysis of sales strategies. Ensure successful planning, roll-out, and execution for key strategic initiatives (such as Sales Performance Improvement Plans, Oversight and Adherence to Optimum Sales Process, Forecasting of short and long-term sales forecasts and budgets, etc) • Partner with the Sales Operations and Engagement organization to develop Rep career progression and commission plans that drive the right rep retention and incentive high performance. • Partner with Sales Contact Center leadership and cross-functional partners to develop strategies on workforce planning and headcount modeling. • Partner on all sales and customer experience trainings across all levels of the organization that enable a best-in-class customer interaction. • Responsible for ensuring the appropriate reporting is in place in partnership with business insights/reporting teams to increase rep visibility to performance and serve as a tool for coaching and accountability. Audit and validation of reported results across multiple products and services. • Ensure alignment and timely communication of monthly sales targets across multiple sales channels within the Sales Contact Centers organization. • Establish a culture of action, and discipline, with continuous data-driven decision making to ensure collectively deliver and exceed business performance expectations. • Enable direct sales channel strategy; optimizing for Rate of Penetration, Revenue, Return on Operations and Reputation • Operate as strategic yet hands-on, adaptive leader who can reinvent the playbook • Ensure effective operating cadence of meetings, employee engagement and development, business continuity planning, real-estate and operational readiness • Responsible for the organization and creation of all executive performance reviews, supporting materials and accuracy of all data provided within • Effectively execute a thorough project management intake, approval and feedback program • Able to operate with discretion and integrity in highly confidential circumstances and information

Qualifications

• BA or 8+ years relevant work experience • Ability to be present in Altice USA Plano, TX office up to five days per week; Travel required up to 50% domestic and international • Minimum of 5+ years consumer & business sales and operations leadership with a proven track record of consistent delivery against business plans and targets • Working experience with necessary applications to create senior executive reviews and updates (Power Point, Excel, Word, etc) • Experience in broadband, mobile, video cable industry or similar regulated B2C and B2B • P&L leadership and mindset with a strong track record of growth • Proven experience building a culture of data-driven decision-making, action, and delivery • Experience managing across a diverse and highly distributed footprint strongly preferred • Robust understanding of sales contact centers and customer behaviors and trends • Proven executive presence, strategic capabilities, effective collaborator, and superior influencing skills • Demonstrates influential leadership with authentic motivation capabilities, and proven ability to successfully manage through transformation and change

At Optimum, we are fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.