Sales Support Manager - Remote Eligible

Sales Support Manager

Sales Support Manager

Location: Costa Rica

Job family: Product/Solution Integration

Americas Delivery Management group is the entry point within the delivery organization towards the commercial team of the Americas Travel Sellers unit.

In this role you'll:

1. Coordinate all delivery activities, leveraging all delivery expert resources in different delivery domains.
2. Be accountable for all delivery activities, report and provide KPIs.
3. Support the budget assessment set-up and execution within the delivery organization for the NORAM Travel Resellers unit.
4. Support the definition of the service portfolio and strategy and ensure its implementation within the delivery organization.
5. Act as the Delivery Services entry point for the Commercial and Product Marketing (PMM) groups for the region.
6. Be accountable for all the deliveries to customers in the region of all services in the service catalogue (standard products, bespoke development, consulting and other services).
7. Engage Delivery Domain resources, coordinate their activities and provide report-ing to ensure the delivery of Amadeus commitments.
8. Manage the status of all deliverables, according to customer commitments and expectations. Communicate accordingly to customer, ensure their adherence to the plan and follow up on delivery dates.
9. Create, manage and keep updated a dashboard for the region in order to provide accurate status of all deliverables, including risk & issues.
10. Provide a regular executives summary covering the risk/issues that need management attention.
11. Act as prime point of escalation for all ongoing delivery issues.

In the pre-sales activities:

1. Proactively manage the ongoing pipeline.
2. Analyze customer ecosystem and service requirement during complex pre-sales activities.
3. Assess feasibility, requirements coverage, costs and timelines with Delivery Domains in case of complex solutions.
4. In case of product gaps, revert to PMM teams to manage the roadmap impact.
5. Provide the delivery plan to PMM in case of complex solutions (solution scope, costs and timelines).

About the ideal candidate:

• 7+ years' experience in the travel industry.
• Previous specific experience in Business Solution and/or Delivery management, with experience acting as a Project/Program Manager in the Travel industry.
• Familiarity with Amadeus products such As: Amadeus Sell Connect, Amadeus Dynamic Travel Document's, Amadeus Booking travel Feed, Amadeus Web services – Familiar with distribution and delivery products.
• Min of 7 yrs Previous specific experience in Business Solution and/or Delivery management, acting as a Project/Program Manager in the Travel industry.
• Advanced communication skills in both English and Spanish both written and verbal.
• Customer Facing experience required.
• Travel: Minimal, may require 1 trip per year to a customer site.
• Advanced skills in MS Office Suite, GOT internal tools, and Win Approach.

Working at Amadeus, you will find:

• A critical mission and purpose.
• A truly global DNA.
• Great opportunities to learn.
• A caring environment.
• A complete rewards offer.
• A flexible working model.
• A diverse and inclusive community.
• A reliable company.

Application process:

The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume/CV and apply today!

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.